Hello, I’m having the same issues (missing settings, random black screens etc.) on a Ford Focus Sync 3, build 3.4.22251. I’ve run the interrogator utility and, looking at the log, I suppose my rwdata partition is full. Now my question is, what I have to do since I suppose my apim is My20+ (car bought in 2021) ? From what I’ve understood doing a reformat would end up in bricking my unit, so I’m quite confused…
Here is the log:
VIN: WF0NXXGCHNMB*****
Versione NU5T-14G381-AB
Modello di APIM: 5U5T-14G371-GNC
Tipo di APIM: Navigation
Capienza APIM: 64GB
APIM Spazio Libero: 11G
08/05/2023 20:05:44 +00:00
Back in mid of February I upgraded my sync from 3.0.20204 to 3.4.22251 with on attempt without any issues.
However, early this month it started to act strangely. Updates requests popped up every time I turn on the car, screen turned black with turning on the camera for up to 30 MPH. Then, I started looking at solutions. While master reset is not working ( once i hit continuou it stuck forever. I have tried all the possible downloads through sync updater tool with no luck. Every attempt has a different error code (VER_ERR08, SIGN_ERR01, PKG_ERR04). I also trid interrogator tool but an error code ( MEM_ERR03) appears on the screen after inserting the stick on the car. I also did a soft reset with no luck at all. I tried two different USB. Now, I gave up and I am seeking for your advice.
Hi,
Thanks for replying.
There is some improvement.
I’ve tried the gracenotes removal tool and it worked out, then i used the interrogator tool in a different stick and i got the following results:
Partition Type = Free / Total
Please read the thread I’ve told you before, since I’m not sure what you are reading or doing.
The troubleshooting thread for your issue has no mention whatsoever to Gracenotes, yet you removed it for whatever reason…
You won’t fix your issue by doing random stuff…
Your rwdata partition is full, no gracenote removal will clear that up.
You need to follow the tutorial’s instructions.
If you have any particular doubt ask, but please read before asking, since the tutorial is quite well written and detailed.
Again, thanks for replying and consideration.
I actually read and followed the instructions.
As I mentioned earlier i did the soft reset but not FORscan as i don’t have the toolkit. For the reformat it gives an error VER_ERR08.
Then, I tried the gracenotes tool, but still no luck as well.
The question here, how did determine the rwdata is full, can you explain please. Thanks
Great…
Now I just followed this ” If the unit is not MY20+, and you are running Sync 3 later than version 3.4.19200, you will need to use the Syn3 Updater to downgrade”
And got this error after downgrading to 3.3.19052
The idea behind the multiple HARD and SOFT resets sequence is to clear just enough space in that partition so that the process can start. So you should MR → SR → SR → Insert the USB.
If that does not free up some space, you can only try the last option: jailbreaking the unit, which may not work either.
Everything that we know until now for solving the issue is on that guide, if that does not work for you, then you are sadly out of luck.
Have you performed the 2 soft reboots after you downgraded to Sync 3.3? If you are at Sync 3.3, you should just perform the reformat to the latest Sync version 3.4.23088.
Thanks for replying.
I’m still at 3.4.22251
I tried last night to downgrade it but no luck, i got Err80. And based on what NaNdMan said rwdata is full and I am trying now to solve this obstacle.
That’s not a solution. That’s only to make enough room to perform other actions to correct the issue by reformatting the unit if not MY20, and of course installing another build.