Version 22251 Issues Arising?

Ford SYNC 3 Support
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22

Do you remember how much was it?

As the previous users, it’s recommended for you to run the interrogator log in about 2-4 weeks to see how the rwdata partition is doing. The idea behind this is to see if this issue is 22251 specific. Also, 3.4.21256 should be in your plans should this happen again, since it’s been flagged as the most stable version out there.

23

hello All,
u also downgraded to version 3.4 21265 today and it works quite straight forward.

I now have an error with the navigation which I suppose because I did not include the map Update as it was already F11…

what di you recommended? just do a map update or do a complete update/downgrande incl. map update?

Thanks for any suggestion…

24

Assuming you reformatted the unit, reformat the unit again, making sure all required packages are selected.

25

I did it with rhe downgrade option and keepinf original map option…

if I understand you correctly you propose a reformat incl same version and incl the f11 maps, right?

diesnt the map only update work ?

2 Likes
26

If you have the ver_err08 error, and the unit losing settings, it’s the best option to reformat to free up space in rwdata as you do so.

(Or jailbreak, and run the script that clears up the folders…)

27

I don’t remember exactly how much was free after the master resets, it was only a couple of MB. I will definitely run the interrogator a few times over the next couple of weeks to see if it’s slipping away. My system had been doing auto updating, so I am pretty sure I was getting the versions consecutively and no issues until 22251.

28

It does, but if you can reformat the unit I would not bother.

29

Hello and thanks to all for this site and the help.

I do still have issues if I am reading right.

Just recently I have been having issues (like past week or so). I have to do a soft reset every so often due to black screen. I get the hangup like you (@glendonmacburnie ) but cannot do a master reset from the screen.

I have tried doing soft reset and reset the APIM from ForScan a couple times.

Here is my log and, if I understand right, I need the rwdata to be open or am I reading it wrong and it is already clear and I am ok to go with the downgrade and then upgrade with reformat?

To note it has been laggy/slow to load (sync) for the past couple weeks.

I hope I am no rehashing someone else’s post…I just do not want to brick it.

Version NU5T-14G381-AB
APIM Model: 4U5T-14G371-CJA
APIM Type: Navigation
APIM Size: 32GB
APIM Free Space: 4.3G
4/23/2023 10:56:09 AM +00:00

Partition Type = Free / Total
/fs/sd/MAP/ = 12M / 1.5G
/fs/sd/MAP/ = 12M / 1.5G
/fs/sd/MAP/ = 12M / 1.4G
/fs/sd/MAP/ = 10M / 1.4G
/fs/sd/MAP/ = 2.9M / 951M
/fs/sd/MAP/ = 8.6M / 1.3G
/fs/sd/MAP/ = 14M / 1.8G
/fs/sd/MAP/ = 17M / 1.7G
/fs/sd/MAP/ = 6.7M / 1.4G
/fs/Nuance/ = 9.9M / 1.6G
/fs/Nuance/ = 6.4M / 1.1G
/fs/Nuance/ = 24M / 2.5G
/fs/Nuance/ = 3.2M / 465M
/fs/Nuance/grace = 5.8M / 775M
/fs/rwdata/ = 0 / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/mp/ = 84M / 1.4G
/fs/images/ = 4.3G / 25G

Installed Packages
4U5T-14G423-CC
4U5T-14G421-CAE
4U5T-14G421-CBE
4U5T-14G421-CCE
4U5T-14G421-CDE
4U5T-14G421-CEE
4U5T-14G421-CFE
4U5T-14G421-CGE
4U5T-14G421-CHE
4U5T-14G421-CJE
5U5T-14G391-CS
4U5T-14G422-CAK
4U5T-14G422-CBC
4U5T-14G422-CCC
4U5T-14G424-CE

APIM AsBuilt
DE00: 2A2A010200220902068A
DE01: 55530101C002409000004005
DE02: 0003000000
DE03: 00000200030001
DE04: 1AC21AA42BD0
DE05: 90
DE06: 07003300000000171C000056566D006A

30

Yep, rwdata is full.

31

I updated my Sync from 3 to this version and did a reset factory immediately after the first boot. So far so good. I’ll keep an eye on the partitions
this is the free space after the master reset
Partition Type = Free / Total
/fs/sd/MAP/ = 1.0M / 1.1G
/fs/sd/MAP/ = 14M / 2.8G
/fs/sd/MAP/ = 14M / 2.3G
/fs/sd/MAP/ = 7.8M / 1.5G
/fs/sd/MAP/ = 17M / 2.2G
/fs/sd/MAP/ = 21M / 3.8G
/fs/sd/MAP/ = 336K / 38M
/fs/sd/MAP/ = 5.6M / 3.2G
/fs/sd/MAP/ = 25M / 3.2G
/fs/Nuance/ = 27M / 4.6G
/fs/Nuance/ = 29M / 4.8G
/fs/Nuance/ = 25M / 4.3G
/fs/Nuance/ = 35M / 3.6G
/fs/Nuance/ = 8.4M / 1.9G
/fs/Nuance/grace = 21M / 1003M
/fs/rwdata/ = 983M / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 84M / 1.4G
/fs/mp/resources = 332K / 72M
/fs/images/ = 11G / 54G

Installed Packages
1U5T-14G421-BAJ
1U5T-14G421-BBJ
1U5T-14G421-BCJ
1U5T-14G421-BDJ
1U5T-14G421-BEJ
1U5T-14G421-BFJ
1U5T-14G421-BGJ
1U5T-14G421-BHJ
1U5T-14G421-BJJ
5U5T-14G391-AT
4U5T-14G422-BAG
4U5T-14G422-BDG
4U5T-14G422-BBG
4U5T-14G422-BCG
4U5T-14G423-AC
1U5T-14G658-AH

32

Hello everyone,

I have the same issue with 3.4.22251 - my Sync 3 is resetting to Defaults (as described on first post, exactly here)
But I just read out my APIM with the interrogator tool and this is the result:

Version NU5T-14G381-AB
APIM Model: Unknown
APIM Typ: Navigation
APIM Größe: 64GB
APIM Freier Speicherplatz: 11G
23.04.2023 23:59:48 +00:00

Partition Type = Free / Total
/fs/sd/MAP/ = 1.0M / 1.1G
/fs/sd/MAP/ = 14M / 2.8G
/fs/sd/MAP/ = 14M / 2.3G
/fs/sd/MAP/ = 7.8M / 1.5G
/fs/sd/MAP/ = 17M / 2.2G
/fs/sd/MAP/ = 21M / 3.8G
/fs/sd/MAP/ = 336K / 38M
/fs/sd/MAP/ = 5.6M / 3.2G
/fs/sd/MAP/ = 25M / 3.2G
/fs/Nuance/ = 27M / 4.6G
/fs/Nuance/ = 29M / 4.8G
/fs/Nuance/ = 25M / 4.3G
/fs/Nuance/ = 35M / 3.6G
/fs/Nuance/ = 8.4M / 1.9G
/fs/Nuance/grace = 21M / 1003M
/fs/rwdata/ = 970M / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 84M / 1.4G
/fs/mp/resources = 332K / 72M
/fs/images/ = 11G / 54G

Installed Packages
4U5T-14G423-AC
1U5T-14G421-BBJ
4U5T-14G422-BBG
5U5T-14G391-AT

APIM AsBuilt
DE00: BLANK
DE01: BLANK
DE02: BLANK
DE03: BLANK
DE04: BLANK
DE05: BLANK
DE06: BLANK

As you can see my rwdata is not full so despite it should I make a downgrade to 3.3.19052 and then Reformat with 3.4.21265 or what would you suggest to do?

33

Your APIM is not generating a complete log, there are some values that are not filled, so it’s not the same case. Maybe the APIM is failing.
Try 3.4.21256, but it’s not the same scenario.

34

Ok, I hope you are not right with the failing APIM.

Just did a forced downgrad with only APP to 3.3 and this works fine. My Navigation is not working at the moment but i belive this is normal. Im creating a Reformat Stick at the moment with 3.4.21265 with everything checked, even the F11 Nav Card.
Hope this will also fix my problems with the resets. I will let you know

35

That should work. Let us know how you make out.

36

The fact that you were able to downgrade without issues, also speaks your issue has nothing to do with the rwdata partition issue described earlier…

Time will tell if there’s something wrong with your APIM, it’s not the first that does not fully populate a log. And that does not necessarily mean the APIM is failing… but, reverting to defaults is an issue…

As you said, I hope I’m wrong and it’s just “a thing”

37

OK, after 47min the Reformat to 3.4.21265 was completed without any errors. I have performed a Master Reset as the final step and now time will tell if my issue is gone or not. I will report…

39

You don’t need to worry about automatic updates since Ford thinks you are on Sync 3.0, and will never give you an update for 3.4.

1 Like
40

IMG_3227D
IMG_3227D1536×2049 669 KB

Mondeo 2015 retrofitted with sync3, I had the same fault with all memory blocks blank after upgrading to 22251.
Every restart of the car prompted me to run setup including phone pairing.
Tried every type of downgrade etc but nothing worked.
Turns out the APIM I bought out of a salvaged Focus ST was in fact a counterfeit APIM.
Replaced APIM with one from a 2020 Fiesta MK8 and after a lot of ABF tweaks is running perfectly…

41

VIN: WF0FXXWPCFFJ4****
Version NU5T-14G381-AB
APIM Model: Unknown
APIM Type: Navigation
APIM Size: 64GB
APIM Free Space: 9.0G
22/04/2023 11:55:41 +00:00

Partition Type = Free / Total
/fs/sd/MAP/ = 1.0M / 1.1G
/fs/sd/MAP/ = 14M / 2.8G
/fs/sd/MAP/ = 14M / 2.3G
/fs/sd/MAP/ = 7.8M / 1.5G
/fs/sd/MAP/ = 17M / 2.2G
/fs/sd/MAP/ = 21M / 3.8G
/fs/sd/MAP/ = 336K / 38M
/fs/sd/MAP/ = 5.6M / 3.2G
/fs/sd/MAP/ = 25M / 3.2G
/fs/Nuance/ = 27M / 4.6G
/fs/Nuance/ = 29M / 4.8G
/fs/Nuance/ = 25M / 4.3G
/fs/Nuance/ = 35M / 3.6G
/fs/Nuance/ = 8.4M / 1.9G
/fs/rwdata/ = 0 / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 17K / 496K
/fs/mp/ = 84M / 1.4G
/fs/mp/resources = 332K / 72M
/fs/images/ = 9.0G / 54G

Installed Packages
1U5T-14G658-AH
1U5T-14G421-BEJ
1U5T-14G421-BAJ
1U5T-14G421-BCJ
1U5T-14G421-BDJ
1U5T-14G421-BBJ
1U5T-14G421-BGJ
1U5T-14G421-BHJ
1U5T-14G421-BJJ
1U5T-14G421-BFJ
5U5T-14G391-AT
4U5T-14G422-BDG
4U5T-14G422-BBG
4U5T-14G422-BCG
4U5T-14G422-BAG
1U5T-14G424-BL

APIM AsBuilt
DE00: BLANK
DE01: BLANK
DE02: BLANK
DE03: BLANK
DE04: BLANK
DE05: BLANK
DE06: BLANK

42

Hello everyone, something that works. It took me 4 days to look at the blogs. The software 3.4 19101 only the Apps must be loaded on the system! Then the system comes back and picks up the 22251. But the system is not stable, you have to download the 3.4 22200 (the one before the rotten 22251). I did without the voices and without Gracenote which are not corrupted, and there is room. And Miracle! It works, your system is under 22200 and everything works as before.