Can't update Sync 3. Message: Installation paused

In the application, I selected both USB and the folder, the result does not change.

try it again writing to the USB, post the USB log after.

CYANLABS - SYN3 UPDATER - V2.10.6.0
Branch: Stable
Operating System: Майкрософт Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.0.17276
Region: NA
Navigation: False
Install Mode: Автоопределение (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Автоопределение

DESTINATION DETAILS
Mode: Drive
Model: USB DISK 3.0 USB Device
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
APPS=4U5T-14G381-AN_1552583626000.TAR.GZ
VOICE=4U5T-14G391-CJ_1552513842000.TAR.GZ
GRACENOTES=4U5T-14G423-CA_123766.tar.gz

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.6.0 Stable - reformat Mode - Sync 3.3.19052 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (4)
1u5t-14g386-cb.tar.gz (8,5MB)
4U5T-14G381-AN_1552583626000.TAR.GZ (479,7MB)
4U5T-14G391-CJ_1552513842000.TAR.GZ (381,5MB)
4U5T-14G423-CA_123766.tar.gz (724,2MB)

LOG
[30.10.2021 08:45:51] Selected Region: NA - Release: Sync 3.3.19052 - Map Version: APIM без навигации
[30.10.2021 08:45:51] Install Mode: Автоопределение (reformat) Forced: False
[30.10.2021 08:45:51] MY20 Protection: Автоопределение
[30.10.2021 08:45:51] Formatting USB drive
[30.10.2021 08:45:51] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[30.10.2021 08:46:03] Checking Existing File: 1u5t-14g386-cb.tar.gz
[30.10.2021 08:46:03] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[30.10.2021 08:46:03] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[30.10.2021 08:46:09] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download)
[30.10.2021 08:46:09] Checking Existing File: 4U5T-14G391-CJ_1552513842000.TAR.GZ
[30.10.2021 08:46:14] Validated: 4U5T-14G391-CJ_1552513842000.TAR.GZ (Skipping Download)
[30.10.2021 08:46:14] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz
[30.10.2021 08:46:24] Validated: 4U5T-14G423-CA_123766.tar.gz (Skipping Download)
[30.10.2021 08:46:24] Preparing USB drive
[30.10.2021 08:46:24] Checking Existing File: 1u5t-14g386-cb.tar.gz
[30.10.2021 08:46:24] Copying: 1u5t-14g386-cb.tar.gz
[30.10.2021 08:46:25] Validating: 1u5t-14g386-cb.tar.gz
[30.10.2021 08:46:25] Copied: 1u5t-14g386-cb.tar.gz
[30.10.2021 08:46:25] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[30.10.2021 08:46:25] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ
[30.10.2021 08:47:15] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[30.10.2021 08:47:32] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ
[30.10.2021 08:47:32] Checking Existing File: 4U5T-14G391-CJ_1552513842000.TAR.GZ
[30.10.2021 08:47:32] Copying: 4U5T-14G391-CJ_1552513842000.TAR.GZ
[30.10.2021 08:48:13] Validating: 4U5T-14G391-CJ_1552513842000.TAR.GZ
[30.10.2021 08:48:26] Copied: 4U5T-14G391-CJ_1552513842000.TAR.GZ
[30.10.2021 08:48:26] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz
[30.10.2021 08:48:26] Copying: 4U5T-14G423-CA_123766.tar.gz
[30.10.2021 08:49:47] Validating: 4U5T-14G423-CA_123766.tar.gz
[30.10.2021 08:50:13] Copied: 4U5T-14G423-CA_123766.tar.gz
[30.10.2021 08:50:13] Generating reformat.lst
[30.10.2021 08:50:13] Generating autoinstall.lst
[30.10.2021 08:50:13] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

This looks like it formatted the drive and wrote the files successfully. Have you installed?

‎No, the same message.‎

I think you might have an issue with the APIM. Here are 2 threads that illustrate the same issue, the resolution was to replace the APIM.

Installation Paused…USB Has Been changed - Ford / Sync 3 - CyanLabs Official Community

Sync 3 Upgrade Failing - Ford / Sync 3 - CyanLabs Official Community

Thank you for reading. I noticed one thing, everyone has this problem on firmware 3.0.17276. Perhaps this is the problem. Can you try to upgrade to an earlier version?

1 Like

Good observation. That is possible, but not thru the Syn3 Updater.

Are you thinking of going to an earlier version of Sync 3.0 or later? The latest Sync 3.0 is version 3.0.20204. Since you do not have navigation it will be just an app, voice, and Gracenotes installation.

The files are available in the Software Database - CyanLabs.

To go forward to 3.0.20204, use this autoinstall.lst file. Download the files and place them in a SyncMyRide folder on the usb. Place the autoinstall.lst and DONTINDX.MSA file in the root of the usb.
autoinstall.lst (576 Bytes)

GB5T-14G386-SC_85041.TAR.GZ
JR3T-14G391-CE_1557247163000.TAR.GZ
JR3T-14G381-AX_1599788486000.TAR.GZ
JR3T-14G423-CB_1548263512000.TAR.GZ

To go backward to 2.3.18095, use this autoinstall.lst file. Same procedure as above.
I have not downgraded a Sync 3.0 unit like this so I can’t guarantee this will work…QNXfs4 issues, maybe.
autoinstall.lst (529 Bytes)

GB5T-14G386-SC_85041.TAR.GZ
JL7T-14G391-CA_61741.TAR.GZ
JL7T-14G381-AJ_128665.TAR.GZ
JL7T-14G423-CA_61742.TAR.GZ

Both of these installations will reboot twice, do not remove the usb until the message indicates the installation is done and to remove the usb. Do NOT key cycle the vehicle.

Ok, I’ll try and write on the result.

Hmm interesting, when i’m not ill i might dig in to to the files of this version.

Have you tried with a quality brand USB stick?

According to the log, it seems you are using a DISK (never recommended) and it’s a generic one.

If Syn3updater can’t properly identify the device being used, it means the device is quite generic.

Get better soon.

Both threads mentioned by F150chief previously share that common 3.0 build…
So that may be a lead.

Good catch @Maksim_Zakutnij !

I used four different flash drives, it didn’t help.

Get well soon! Perhaps your experience will help us.

Then you have discarded almost everything.
At the moment, it seems these are the culprits:

  • Faulty USB hub
  • Faulty APIM
  • Some specifics with build 3.0.17276

If you try what F150chief said (downgrading it to 2.3, no guarantees as he said), please make sure to tell us how it went.

1 Like

I think you can discard USB hub, it reads music perfectly. I will try to downgrade to 2.3 and will definitely unsubscribe.

I will be curious to see if the updates start…or get the same message.

I have already prepared a USB flash drive, I will try it tomorrow. I can also add that the firmware prepared via Sync Updater gives at least a message. If I use the firmware for example from the Ford website, nothing happens at all.

In general, the miracle did not happen, and the attempt to downgrade the firmware was unsuccessful.
The flash drive blinked the indicator for 5 seconds and nothing else happened. Even the Updating System Software inscription does not appear …

Your APIM is not well. There is probably an EMMC storage error which can’t be fixed.