Can't update Sync 3. Message: Installation paused

What is your SYNC Region?
NA
Do you have Navigation?
No
What region is your SYNC APIM?
NA
What was your old SYNC Version?
3.0.17276
What is your new SYNC Version?

Do you have a error message, if so what is it?
Yes
How did you update, Ford Website / CyanLabs Website / Syn3 Updater?
Syn3 Updater

If you answered Syn3 Updater above;

  • What version of Syn3 Updater did you use?
    2.10.6.0

  • Have you read the documentation at Syn3 Updater | Cyanlabs Docs ?

  • Please paste your log output or provide the URL to your log file below
    (Log files can be found on the root of your USB drive or in %localappdata%\CyanLabs\Syn3Updater\Logs)


REPLACE THIS TEXT WITH YOUR LOG

Please provide any further details below

Good afternoon everyone! After I insert the USB flash drive into the car, I receive this message. I tried to upgrade to version 3.3.19052 and tried APIM Utility, in the end the same message. Please help.

Could you post your log, please?

Are there any other USB devices plugged into the vehicle, including your phone?

Please:

CYANLABS - SYN3 UPDATER - V2.10.6.0
Branch: Stable
Operating System: Майкрософт Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.0.17276
Region: NA
Navigation: False
Install Mode: Auto (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto

DESTINATION DETAILS
Mode: Directory
Path: C:\Users\rezma\Desktop\ххх\

REFORMAT.LST
APPS=4U5T-14G381-AN_1552583626000.TAR.GZ
VOICE=4U5T-14G391-CJ_1552513842000.TAR.GZ
GRACENOTES=4U5T-14G423-CA_123766.tar.gz

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.6.0 Stable - reformat Mode - Sync 3.3.19052 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (4)
1u5t-14g386-cb.tar.gz (8,5MB)
4U5T-14G381-AN_1552583626000.TAR.GZ (479,7MB)
4U5T-14G391-CJ_1552513842000.TAR.GZ (381,5MB)
4U5T-14G423-CA_123766.tar.gz (724,2MB)

LOG
[29.10.2021 21:59:57] Selected Region: NA - Release: Sync 3.3.19052 - Map Version: APIM без навигации
[29.10.2021 21:59:57] Install Mode: Auto (reformat) Forced: False
[29.10.2021 21:59:57] MY20 Protection: Auto
[29.10.2021 21:59:57] Checking Existing File: 1u5t-14g386-cb.tar.gz
[29.10.2021 21:59:57] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[29.10.2021 21:59:57] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[29.10.2021 22:00:02] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download)
[29.10.2021 22:00:02] Checking Existing File: 4U5T-14G391-CJ_1552513842000.TAR.GZ
[29.10.2021 22:00:07] Validated: 4U5T-14G391-CJ_1552513842000.TAR.GZ (Skipping Download)
[29.10.2021 22:00:07] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz
[29.10.2021 22:00:17] Validated: 4U5T-14G423-CA_123766.tar.gz (Skipping Download)
[29.10.2021 22:00:17] Preparing selected directory (No USB Drive Selected)
[29.10.2021 22:00:17] Checking Existing File: 1u5t-14g386-cb.tar.gz
[29.10.2021 22:00:17] Copying: 1u5t-14g386-cb.tar.gz
[29.10.2021 22:00:17] Validating: 1u5t-14g386-cb.tar.gz
[29.10.2021 22:00:17] Copied: 1u5t-14g386-cb.tar.gz
[29.10.2021 22:00:17] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[29.10.2021 22:00:17] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ
[29.10.2021 22:00:25] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[29.10.2021 22:00:28] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ
[29.10.2021 22:00:28] Checking Existing File: 4U5T-14G391-CJ_1552513842000.TAR.GZ
[29.10.2021 22:00:28] Copying: 4U5T-14G391-CJ_1552513842000.TAR.GZ
[29.10.2021 22:00:36] Validating: 4U5T-14G391-CJ_1552513842000.TAR.GZ
[29.10.2021 22:00:38] Copied: 4U5T-14G391-CJ_1552513842000.TAR.GZ
[29.10.2021 22:00:38] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz
[29.10.2021 22:00:38] Copying: 4U5T-14G423-CA_123766.tar.gz
[29.10.2021 22:01:05] Validating: 4U5T-14G423-CA_123766.tar.gz
[29.10.2021 22:01:09] Copied: 4U5T-14G423-CA_123766.tar.gz
[29.10.2021 22:01:09] Generating reformat.lst
[29.10.2021 22:01:09] Generating autoinstall.lst
[29.10.2021 22:01:09] ALL FILES DOWNLOADED AND COPIED TO THE SELECTED FOLDER SUCCESSFULLY!

No other devices connected.

Try master resetting that usually fixes it.

What USB device did you use, there is none in the log. If you copied the files manually there could be an issue with the USB. Let the Syn3 Updater copy the files to the USB drive.

Perform a master reset first, then try the update again after the files are copied to the usb via the Syn3 Updater.

Tried it, it doesn’t help.

Files were copied directly by Sync3 Updater to usb

The log you posted indicates the files were copied to a local folder, not USB. And we can’t be sure the USB was properly formatted as ExFAT/MBR… If a master reset does not help, try another USB.

They did not:

I tried all the methods given by the log, with copying to a folder.

Did you select the usb drive in the app? insert drive in the pc and refresh the drive window in the app and select the usb.

In the application, I selected both USB and the folder, the result does not change.

try it again writing to the USB, post the USB log after.

CYANLABS - SYN3 UPDATER - V2.10.6.0
Branch: Stable
Operating System: Майкрософт Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.0.17276
Region: NA
Navigation: False
Install Mode: Автоопределение (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Автоопределение

DESTINATION DETAILS
Mode: Drive
Model: USB DISK 3.0 USB Device
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
APPS=4U5T-14G381-AN_1552583626000.TAR.GZ
VOICE=4U5T-14G391-CJ_1552513842000.TAR.GZ
GRACENOTES=4U5T-14G423-CA_123766.tar.gz

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.6.0 Stable - reformat Mode - Sync 3.3.19052 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (4)
1u5t-14g386-cb.tar.gz (8,5MB)
4U5T-14G381-AN_1552583626000.TAR.GZ (479,7MB)
4U5T-14G391-CJ_1552513842000.TAR.GZ (381,5MB)
4U5T-14G423-CA_123766.tar.gz (724,2MB)

LOG
[30.10.2021 08:45:51] Selected Region: NA - Release: Sync 3.3.19052 - Map Version: APIM без навигации
[30.10.2021 08:45:51] Install Mode: Автоопределение (reformat) Forced: False
[30.10.2021 08:45:51] MY20 Protection: Автоопределение
[30.10.2021 08:45:51] Formatting USB drive
[30.10.2021 08:45:51] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[30.10.2021 08:46:03] Checking Existing File: 1u5t-14g386-cb.tar.gz
[30.10.2021 08:46:03] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[30.10.2021 08:46:03] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[30.10.2021 08:46:09] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download)
[30.10.2021 08:46:09] Checking Existing File: 4U5T-14G391-CJ_1552513842000.TAR.GZ
[30.10.2021 08:46:14] Validated: 4U5T-14G391-CJ_1552513842000.TAR.GZ (Skipping Download)
[30.10.2021 08:46:14] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz
[30.10.2021 08:46:24] Validated: 4U5T-14G423-CA_123766.tar.gz (Skipping Download)
[30.10.2021 08:46:24] Preparing USB drive
[30.10.2021 08:46:24] Checking Existing File: 1u5t-14g386-cb.tar.gz
[30.10.2021 08:46:24] Copying: 1u5t-14g386-cb.tar.gz
[30.10.2021 08:46:25] Validating: 1u5t-14g386-cb.tar.gz
[30.10.2021 08:46:25] Copied: 1u5t-14g386-cb.tar.gz
[30.10.2021 08:46:25] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[30.10.2021 08:46:25] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ
[30.10.2021 08:47:15] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[30.10.2021 08:47:32] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ
[30.10.2021 08:47:32] Checking Existing File: 4U5T-14G391-CJ_1552513842000.TAR.GZ
[30.10.2021 08:47:32] Copying: 4U5T-14G391-CJ_1552513842000.TAR.GZ
[30.10.2021 08:48:13] Validating: 4U5T-14G391-CJ_1552513842000.TAR.GZ
[30.10.2021 08:48:26] Copied: 4U5T-14G391-CJ_1552513842000.TAR.GZ
[30.10.2021 08:48:26] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz
[30.10.2021 08:48:26] Copying: 4U5T-14G423-CA_123766.tar.gz
[30.10.2021 08:49:47] Validating: 4U5T-14G423-CA_123766.tar.gz
[30.10.2021 08:50:13] Copied: 4U5T-14G423-CA_123766.tar.gz
[30.10.2021 08:50:13] Generating reformat.lst
[30.10.2021 08:50:13] Generating autoinstall.lst
[30.10.2021 08:50:13] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

This looks like it formatted the drive and wrote the files successfully. Have you installed?

‎No, the same message.‎

I think you might have an issue with the APIM. Here are 2 threads that illustrate the same issue, the resolution was to replace the APIM.

Installation Paused…USB Has Been changed - Ford / Sync 3 - CyanLabs Official Community

Sync 3 Upgrade Failing - Ford / Sync 3 - CyanLabs Official Community

Thank you for reading. I noticed one thing, everyone has this problem on firmware 3.0.17276. Perhaps this is the problem. Can you try to upgrade to an earlier version?

1 Like

Good observation. That is possible, but not thru the Syn3 Updater.

Are you thinking of going to an earlier version of Sync 3.0 or later? The latest Sync 3.0 is version 3.0.20204. Since you do not have navigation it will be just an app, voice, and Gracenotes installation.

The files are available in the Software Database - CyanLabs.

To go forward to 3.0.20204, use this autoinstall.lst file. Download the files and place them in a SyncMyRide folder on the usb. Place the autoinstall.lst and DONTINDX.MSA file in the root of the usb.
autoinstall.lst (576 Bytes)

GB5T-14G386-SC_85041.TAR.GZ
JR3T-14G391-CE_1557247163000.TAR.GZ
JR3T-14G381-AX_1599788486000.TAR.GZ
JR3T-14G423-CB_1548263512000.TAR.GZ

To go backward to 2.3.18095, use this autoinstall.lst file. Same procedure as above.
I have not downgraded a Sync 3.0 unit like this so I can’t guarantee this will work…QNXfs4 issues, maybe.
autoinstall.lst (529 Bytes)

GB5T-14G386-SC_85041.TAR.GZ
JL7T-14G391-CA_61741.TAR.GZ
JL7T-14G381-AJ_128665.TAR.GZ
JL7T-14G423-CA_61742.TAR.GZ

Both of these installations will reboot twice, do not remove the usb until the message indicates the installation is done and to remove the usb. Do NOT key cycle the vehicle.

Ok, I’ll try and write on the result.