CarPlay still not working after Sync upgrade and USB hub upgrade

regexjoe2 · 28 October 2025 02:57

Hey all,

I have a 2016 Expedition that was previously running sync3 version 3.0.23219, of which I just finished upgrading to version 3.4.23188. I also installed the USB hub HC3Z-19A387-F, but I’m getting a “USB hubs are not supported. Please remove” message when sync boots up. Is that the correct hub version for the expedition? I saw the compatibility list here on the forum, but that doesn’t list 2016 for the expedition (I tried HC3Z-19A387-F anyways). I’ve also tried a few factory master resets as well with no luck. Any ideas?

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.23219

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
USB hubs are not supported. Please remove

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.14.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.14.2.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.23219
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: SanDisk Ultra USB Device
Size: 28.6GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP=4U5T-14G421-CJD_1615428865000.TAR.GZ
MAP=4U5T-14G421-CHD_1615428793000.TAR.GZ
MAP=4U5T-14G421-CGD_1615428721000.TAR.GZ
MAP=4U5T-14G421-CFD_1615428639000.TAR.GZ
MAP=4U5T-14G421-CED_1615428554000.TAR.GZ
MAP=4U5T-14G421-CDD_1615428467000.TAR.GZ
MAP=4U5T-14G421-CCD_1615428361000.TAR.GZ
MAP=4U5T-14G421-CBD_1615428261000.TAR.GZ
MAP=4U5T-14G421-CAD_1615428059000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CD_1616778089000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAJ_1626961442000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBJ_1626962550000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCJ_1626963400000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.14.2.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (18)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G421-CJD_1615428865000.TAR.GZ (657.9MB)
4U5T-14G421-CHD_1615428793000.TAR.GZ (989.6MB)
4U5T-14G421-CGD_1615428721000.TAR.GZ (1.1GB)
4U5T-14G421-CFD_1615428639000.TAR.GZ (1GB)
4U5T-14G421-CED_1615428554000.TAR.GZ (1GB)
4U5T-14G421-CDD_1615428467000.TAR.GZ (1.2GB)
4U5T-14G421-CCD_1615428361000.TAR.GZ (1GB)
4U5T-14G421-CBD_1615428261000.TAR.GZ (1.1GB)
4U5T-14G421-CAD_1615428059000.TAR.GZ (1.1GB)
4U5T-14G424-CD_1616778089000.TAR.GZ (1.7KB)
4U5T-14G422-CAJ_1626961442000.TAR.GZ (1.3GB)
4U5T-14G422-CBJ_1626962550000.TAR.GZ (772.4MB)
4U5T-14G422-CCJ_1626963400000.TAR.GZ (549.6MB)

LOG
[10/26/2025 9:19:17 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.20 (2020) - NA 
[10/26/2025 9:19:17 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[10/26/2025 9:19:17 PM] MY20 Protection: Auto-Detect 
[10/26/2025 9:19:17 PM] Formatting USB drive
[10/26/2025 9:19:17 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[10/26/2025 9:19:25 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[10/26/2025 9:19:25 PM] Downloading: 1u5t-14g386-cb.tar.gz
[10/26/2025 9:19:27 PM] Validating: 1u5t-14g386-cb.tar.gz 
[10/26/2025 9:19:27 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
[10/26/2025 9:19:27 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[10/26/2025 9:19:27 PM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[10/26/2025 9:19:27 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[10/26/2025 9:19:27 PM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[10/26/2025 9:19:27 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[10/26/2025 9:19:27 PM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[10/26/2025 9:19:34 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[10/26/2025 9:19:35 PM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[10/26/2025 9:19:35 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/26/2025 9:19:35 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/26/2025 9:19:44 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/26/2025 9:19:46 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/26/2025 9:19:46 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[10/26/2025 9:19:46 PM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[10/26/2025 9:19:58 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[10/26/2025 9:20:01 PM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[10/26/2025 9:20:01 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[10/26/2025 9:20:01 PM] Downloading: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[10/26/2025 9:21:32 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[10/26/2025 9:21:34 PM] Downloaded: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[10/26/2025 9:21:34 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[10/26/2025 9:21:34 PM] Downloading: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[10/26/2025 9:23:53 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[10/26/2025 9:24:02 PM] Downloaded: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[10/26/2025 9:24:02 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[10/26/2025 9:24:02 PM] Downloading: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[10/26/2025 9:26:30 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[10/26/2025 9:26:37 PM] Downloaded: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[10/26/2025 9:26:37 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[10/26/2025 9:26:37 PM] Downloading: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[10/26/2025 9:27:57 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[10/26/2025 9:28:02 PM] Downloaded: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[10/26/2025 9:28:02 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[10/26/2025 9:28:02 PM] Downloading: 4U5T-14G421-CED_1615428554000.TAR.GZ
[10/26/2025 9:29:34 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[10/26/2025 9:29:38 PM] Downloaded: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[10/26/2025 9:29:38 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[10/26/2025 9:29:38 PM] Downloading: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[10/26/2025 9:31:30 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[10/26/2025 9:31:34 PM] Downloaded: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[10/26/2025 9:31:34 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[10/26/2025 9:31:34 PM] Downloading: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[10/26/2025 9:33:02 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[10/26/2025 9:33:05 PM] Downloaded: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[10/26/2025 9:33:05 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[10/26/2025 9:33:05 PM] Downloading: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[10/26/2025 9:34:56 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[10/26/2025 9:35:00 PM] Downloaded: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[10/26/2025 9:35:00 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[10/26/2025 9:35:00 PM] Downloading: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[10/26/2025 9:36:34 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[10/26/2025 9:36:38 PM] Downloaded: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[10/26/2025 9:36:38 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[10/26/2025 9:36:38 PM] Downloading: 4U5T-14G424-CD_1616778089000.TAR.GZ
[10/26/2025 9:36:38 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[10/26/2025 9:36:38 PM] Downloaded: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[10/26/2025 9:36:38 PM] Checking Existing File: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[10/26/2025 9:36:38 PM] Downloading: 4U5T-14G422-CAJ_1626961442000.TAR.GZ
[10/26/2025 9:38:38 PM] Validating: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[10/26/2025 9:38:41 PM] Downloaded: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[10/26/2025 9:38:41 PM] Checking Existing File: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[10/26/2025 9:38:41 PM] Downloading: 4U5T-14G422-CBJ_1626962550000.TAR.GZ
[10/26/2025 9:40:16 PM] Validating: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[10/26/2025 9:40:18 PM] Downloaded: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[10/26/2025 9:40:18 PM] Checking Existing File: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[10/26/2025 9:40:18 PM] Downloading: 4U5T-14G422-CCJ_1626963400000.TAR.GZ
[10/26/2025 9:41:32 PM] Validating: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[10/26/2025 9:41:34 PM] Downloaded: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[10/26/2025 9:41:34 PM] Preparing USB drive
[10/26/2025 9:41:34 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[10/26/2025 9:41:34 PM] Copying: 1u5t-14g386-cb.tar.gz 
[10/26/2025 9:41:34 PM] Validating: 1u5t-14g386-cb.tar.gz 
[10/26/2025 9:41:34 PM] Copied: 1u5t-14g386-cb.tar.gz 
[10/26/2025 9:41:34 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[10/26/2025 9:41:34 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[10/26/2025 9:41:34 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[10/26/2025 9:41:34 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[10/26/2025 9:41:35 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[10/26/2025 9:41:35 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[10/26/2025 9:41:49 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[10/26/2025 9:41:52 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[10/26/2025 9:41:52 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/26/2025 9:41:52 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/26/2025 9:42:15 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/26/2025 9:42:20 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/26/2025 9:42:20 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[10/26/2025 9:42:20 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[10/26/2025 9:43:22 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[10/26/2025 9:43:29 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[10/26/2025 9:43:29 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[10/26/2025 9:43:29 PM] Copying: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[10/26/2025 9:44:32 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[10/26/2025 9:44:37 PM] Copied: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[10/26/2025 9:44:37 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[10/26/2025 9:44:37 PM] Copying: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[10/26/2025 9:46:14 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[10/26/2025 9:46:21 PM] Copied: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[10/26/2025 9:46:21 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[10/26/2025 9:46:21 PM] Copying: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[10/26/2025 9:48:00 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[10/26/2025 9:48:09 PM] Copied: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[10/26/2025 9:48:09 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[10/26/2025 9:48:09 PM] Copying: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[10/26/2025 9:50:15 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[10/26/2025 9:50:23 PM] Copied: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[10/26/2025 9:50:23 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[10/26/2025 9:50:23 PM] Copying: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[10/26/2025 9:52:33 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[10/26/2025 9:52:42 PM] Copied: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[10/26/2025 9:52:42 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[10/26/2025 9:52:42 PM] Copying: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[10/26/2025 9:53:51 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[10/26/2025 9:54:01 PM] Copied: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[10/26/2025 9:54:01 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[10/26/2025 9:54:01 PM] Copying: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[10/26/2025 9:55:35 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[10/26/2025 9:55:43 PM] Copied: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[10/26/2025 9:55:43 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[10/26/2025 9:55:43 PM] Copying: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[10/26/2025 9:57:26 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[10/26/2025 9:57:35 PM] Copied: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[10/26/2025 9:57:35 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[10/26/2025 9:57:35 PM] Copying: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[10/26/2025 9:59:07 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[10/26/2025 9:59:16 PM] Copied: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[10/26/2025 9:59:16 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[10/26/2025 9:59:16 PM] Copying: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[10/26/2025 9:59:16 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[10/26/2025 9:59:16 PM] Copied: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[10/26/2025 9:59:16 PM] Checking Existing File: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[10/26/2025 9:59:16 PM] Copying: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[10/26/2025 10:01:24 PM] Validating: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[10/26/2025 10:01:34 PM] Copied: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[10/26/2025 10:01:34 PM] Checking Existing File: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[10/26/2025 10:01:34 PM] Copying: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[10/26/2025 10:02:49 PM] Validating: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[10/26/2025 10:02:55 PM] Copied: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[10/26/2025 10:02:55 PM] Checking Existing File: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[10/26/2025 10:02:55 PM] Copying: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[10/26/2025 10:03:41 PM] Validating: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[10/26/2025 10:03:45 PM] Copied: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[10/26/2025 10:03:45 PM] Generating reformat.lst
[10/26/2025 10:03:45 PM] Generating autoinstall.lst
[10/26/2025 10:03:45 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

bill32399 · 28 October 2025 03:53

Can you post a pic of the said USB hub? Also where did you get it?

regexjoe2 · 28 October 2025 04:07

Man. Lesson learned on verifying the actual part number on the part itself. I just checked and it’s “GC3T-14F014-BB”, definitely not right (that’s for a CMax). Ordered it from eBay from a Ford parts dealer which came in a Ford box with the correct part number on it (I verified that at least..lol).

bill32399 · 28 October 2025 04:49

Double check it good. The last guy I talked to went to the Ford parts counter to buy his. Got it home, put it in and it was not working. I had him get a pic of it and noticed it was all rusted inside. Come to find out someone swapped the part and returned it to them.