Error durning update

Hi, I am trying to update my sync 3. I imported ford fusion 2018 SE Hybrid from us to EU. I am getting this error


What am I doing wrong? I set APIM region to NA and Version Update to EU
No maps navi.

If you are using the SYN3 Updater, please post the log file on the root of the USB.

Also, your region should be EU, not NA.

Your APIM is probably 8GB, so has limited storage. You can run the update again without that (LOGO) file and add it after to get the update working.

Run the Tutorial: APIM Interrogator Utility and post the file here.

I can’t find GB5T-14G386-AC in that data base. What file should I download?

I tried also on region EU
Same issue.
I started updating from sync 3.0.19205
Log:
CYANLABS - SYN3 UPDATER - V1.0.1.1
Operating System: Microsoft Windows 10 Home (1909)

PREVIOUS CONFIGURATION
Version: 3.0.19205
Region: EU
Navigation: False
Mode: reformat

USB DETAILS
Model: TOSHIBA TransMemory USB Device (Size: 14,5GB)
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
APPS=5U5T-14G381-EG_1598634070000.TAR.GZ
ENH_DAB=1U5T-14G658-AF_1598633324000.TAR.GZ
VOICE=5U5T-14G391-AM_1598633466000.TAR.GZ
GRACENOTES=4U5T-14G423-AB_1598633764000.TAR.GZ

AUTOINSTALL.LST
; CyanLabs Syn3Updater - reformat Mode - Sync 3.4.20196 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

SYNCMYRIDE FILES (5)
5U5T-14G381-EG_1598634070000.TAR.GZ (848,6MB)
1U5T-14G658-AF_1598633324000.TAR.GZ (58,8MB)
5U5T-14G391-AM_1598633466000.TAR.GZ (1,5GB)
4U5T-14G423-AB_1598633764000.TAR.GZ (684,9MB)
1u5t-14g386-cb.tar.gz (8,5MB)

LOG
INFO: Starting process (Sync 3.4.20196 - EU - Non Nav APIM)
INFO: Verifying 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Successfully Verified 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Verifying 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Successfully Verified 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Verifying 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Successfully Verified 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Verifying 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: Successfully Verified 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: Verifying 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Successfully Verified 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Verifying 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Successfully Verified 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Verifying 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Successfully Verified 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Verifying 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: Successfully Verified 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: All downloads completed!
INFO: Re-creating partition table as MBR and formatting as ExFat on selected USB drive
INFO: Creating reformat reformat.lst
INFO: Creating reformat autoinstall.lst
INFO: Copying 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Verifying 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Successfully Verified 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Copying 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Verifying 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Successfully Verified 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Copying 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Verifying 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Successfully Verified 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Copying 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: Verifying 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: Successfully Verified 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: Copying 1u5t-14g386-cb.tar.gz
INFO: Verifying 1u5t-14g386-cb.tar.gz
INFO: Successfully Verified 1u5t-14g386-cb.tar.gz
INFO: PROCESS COMPLETE!

http://ivsu.binaries.ford.com/swparts/GB5T-14G386-AC_1587495565000.TAR.GZ

It’s under tools. Here is the link for the download.

Edit the reformat.lst file (save a copy off the drive) remove the gracenotes and logo file, just run the app and voice and see if the unit will update. You can add the logo and Gracenotes after the upgrade.

The log looks ok, but after the upgrade above, run the utility and see what the free storage space looks like.

Yeah, that worked! :smiley: I will check free space in the moment

1 Like

<d2p1:PartitionHealth type="/fs/images/" total=“3.0G” available=“939M”/>

939M left, so i’m pretty sure I have 8gb.

When I was updating I unchecked „gracenotes” and it finally updated. Can I add it now?

It’s up to you, but…Gracenotes is this:
4U5T-14G423-AB 684 Mb Sync3 v3.2.20178 1.1.1.2211 (EU-0020) (29.06.2020)

Placing Gracenotes on this unit will have about 300MB of storage left. This is enough, most likely, for the unit to work properly without issues, however, if you ever wish to update the unit to the next version of Sync 3.4, etc., you will need to delete Gracenotes and the Logo file before you perform the update. Just keep this in mind when you do the next update and it will not work like this time.

If you want to add Gracenotes, you can follow the guide in the tutorial section.

Another error has occured. Do I have too little memory? :frowning:

If you installed Gracenotes and got this, then the system is unhappy about that. Just remove Gracenotes. If this just popped up on it’s own after the update without Gracenotes, do a Master Reset and see if it comes back.

I did Master Reset. Same issue.
Maybe I did something wrong? Pictures of my pendrive and instal file below:

Shall I try remove gracenotes from this tutorial?

In you autoinstall.lst file, the first line isn’t supposed to be there. Look at the IVSU screen or run the APIM utility and see if gracenotes is installed.

Yes the tutorial for Gracenotes if you need to remove it.

I think gracenotes is not installed. I also noticed that I do not have radio logos either.

Gracenotes is not installed.

So, can I do something ? When I put USB with gracenotes this error pops up

You don’t have enough storage to install Gracenotes. Only 939MB. You need over 1GB.

There are a few adjustments to be made to a US car imported to EU to get logos and such.

See this post. It’s not all inclusive, a work in progress but informative links.