How to Update USB HUB?

Ford SYNC 3 Support CyanLabs Update Support
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1

Hello all,
I wasn’t aware of the HUB issue before I updated to 3.4. When my car starts up, I receive this error “USB HUB are not supported. Please remove”. It goes away by itself. The hub works fine, though. The system itself boots up a bit slower than it did before.
The car had Sync3.0.18093. I was told it cannot be downgraded from 3.4. I’m curious as to why. Was firmware installed during the update?

Can I buy the factory hub and install my last FORD factory update?
TYIA

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.18093

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
“USB hub are not supported. Please remove.”

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: V2.13.1.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.13.1.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.18093
Region: NA
Navigation: False
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: SanDisk Ultra USB 3.0 USB Device
Size: 28.6GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.1.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall
2

No firmware, just reformatted the eMMC differently and you cannot reload Sync 3.0 versions.
The USB hub must be replaced with a CarPlay compatible hub if you want to use CarPlay.
See this iformation for the proper hub…

1 Like
3

Thanks for the info Chief.

I’ve found CarPlay OEM hubs for sale. If I install one, will I be able to install my last saved Ford OEM Sync3 update?

4

If you upgraded to Sync 3.4 you cannot go back to Sync 3.0.18093. If you like the older look and feel of Sync 3.0 versions, you can use the Syn3 Updater to install Sync 3.3.