How to Update USB HUB?

[thereandback]

Hello all,
I wasn’t aware of the HUB issue before I updated to 3.4. When my car starts up, I receive this error “USB HUB are not supported. Please remove”. It goes away by itself. The hub works fine, though. The system itself boots up a bit slower than it did before.
The car had Sync3.0.18093. I was told it cannot be downgraded from 3.4. I’m curious as to why. Was firmware installed during the update?

Can I buy the factory hub and install my last FORD factory update?
TYIA

---

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.18093

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
“USB hub are not supported. Please remove.”

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: V2.13.1.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.13.1.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.18093
Region: NA
Navigation: False
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: SanDisk Ultra USB 3.0 USB Device
Size: 28.6GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.1.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

[F150Chief]

@thereandback

The car had Sync3.0.18093. I was told it cannot be downgraded from 3.4. I’m curious as to why. Was firmware installed during the update?

No firmware, just reformatted the eMMC differently and you cannot reload Sync 3.0 versions.
The USB hub must be replaced with a CarPlay compatible hub if you want to use CarPlay.
See this iformation for the proper hub…

Media Hub, CarPlay Compatible - 2015-2020 Ford/Lincoln - SYNC 3

Ford and Lincoln USB Module Interface Parts Listing: HC3Z-19A387-* HC3Z-19A387-B (BLUE BACKLIGHTING) Ford (Wide 2 USB-A Port) HC3Z-19A387-D (BLUE BACKLIGHTING) Ford (Wide 2 USB-A Port) HC3Z-19A387-E (BLUE BACKLIGHTING) Ford (Wide 2 USB-A Port) HC3Z-19A387-F (BLUE BACKLIGHTING) Ford (Wide 2 USB-A Port) HC3Z-19A387-G (BLUE BACKLIGHTING) Ford (Wide 2 USB-A Port) Interchange Part Number: HC3T-14F014-BC, HC3T-14F014-BD 2016-2019 Ford Police Interceptor Sedan (Taurus) 2016-2018 Ford Special S…

[thereandback]

Thanks for the info Chief.

I’ve found CarPlay OEM hubs for sale. If I install one, will I be able to install my last saved Ford OEM Sync3 update?

[F150Chief]

If you upgraded to Sync 3.4 you cannot go back to Sync 3.0.18093. If you like the older look and feel of Sync 3.0 versions, you can use the Syn3 Updater to install Sync 3.3.

[my86f150hurts (Richard Smith)]

I have the same problem but i am not using apple car play, nothing is plugged in to the usb ports but i use android auto. I have not plugged my phone in to the port yet but the only solution is to A) Replace the USB HUB or B) re-do the process to 3.3?

PS - I have not done the APIM Firmware yet, I may do that later if necessary, but it doesnt seem like that is related to this issue…

CYANLABS - SYN3 UPDATER - V2.13.3.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 2.0.16074
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: PNY USB 2.0 FD USB Device
Size: 29.8GB
FileSystem: FAT32
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP=4U5T-14G421-CAH_1739451493000.TAR.GZ
MAP=4U5T-14G421-CBH_1739452251000.TAR.GZ
MAP=4U5T-14G421-CGH_1739455773000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAP_1739450358000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.3.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (9)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G421-CAH_1739451493000.TAR.GZ (1GB)
4U5T-14G421-CBH_1739452251000.TAR.GZ (1.1GB)
4U5T-14G421-CGH_1739455773000.TAR.GZ (1.2GB)
4U5T-14G422-CAP_1739450358000.TAR.GZ (1.2GB)

LOG
[4/20/2025 12:01:02 AM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: NA - 2025-04-20 - 1745121330 
[4/20/2025 12:01:02 AM] Install Mode: Auto-Detect (reformat) Forced: False 
[4/20/2025 12:01:02 AM] MY20 Protection: Auto-Detect 
[4/20/2025 12:01:02 AM] Formatting USB drive
[4/20/2025 12:01:02 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[4/20/2025 12:01:12 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[4/20/2025 12:01:12 AM] Downloading: 1u5t-14g386-cb.tar.gz
[4/20/2025 12:01:38 AM] Validating: 1u5t-14g386-cb.tar.gz 
[4/20/2025 12:01:38 AM] Downloaded: 1u5t-14g386-cb.tar.gz 
[4/20/2025 12:01:38 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/20/2025 12:01:38 AM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[4/20/2025 12:01:38 AM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/20/2025 12:01:38 AM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/20/2025 12:01:38 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/20/2025 12:01:38 AM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[4/20/2025 12:07:27 AM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/20/2025 12:07:30 AM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/20/2025 12:07:30 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/20/2025 12:07:30 AM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[4/20/2025 12:16:08 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/20/2025 12:16:11 AM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/20/2025 12:16:11 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/20/2025 12:16:11 AM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[4/20/2025 12:32:31 AM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/20/2025 12:32:33 AM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/20/2025 12:32:33 AM] Checking Existing File: 4U5T-14G421-CAH_1739451493000.TAR.GZ 
[4/20/2025 12:32:33 AM] Downloading: 4U5T-14G421-CAH_1739451493000.TAR.GZ
[4/20/2025 12:52:47 AM] Validating: 4U5T-14G421-CAH_1739451493000.TAR.GZ 
[4/20/2025 12:52:54 AM] Downloaded: 4U5T-14G421-CAH_1739451493000.TAR.GZ 
[4/20/2025 12:52:54 AM] Checking Existing File: 4U5T-14G421-CBH_1739452251000.TAR.GZ 
[4/20/2025 12:52:54 AM] Downloading: 4U5T-14G421-CBH_1739452251000.TAR.GZ
[4/20/2025 1:14:52 AM] Validating: 4U5T-14G421-CBH_1739452251000.TAR.GZ 
[4/20/2025 1:14:56 AM] Downloaded: 4U5T-14G421-CBH_1739452251000.TAR.GZ 
[4/20/2025 1:14:56 AM] Checking Existing File: 4U5T-14G421-CGH_1739455773000.TAR.GZ 
[4/20/2025 1:14:56 AM] Downloading: 4U5T-14G421-CGH_1739455773000.TAR.GZ
[4/20/2025 1:26:25 AM] Validating: 4U5T-14G421-CGH_1739455773000.TAR.GZ 
[4/20/2025 1:26:28 AM] Validate: 4U5T-14G421-CGH_1739455773000.TAR.GZ (Failed!, Downloading)
[4/20/2025 1:26:28 AM] Downloading (Attempt #2): 4U5T-14G421-CGH_1739455773000.TAR.GZ
[4/20/2025 1:28:59 AM] Validating: 4U5T-14G421-CGH_1739455773000.TAR.GZ 
[4/20/2025 1:29:03 AM] Downloaded: 4U5T-14G421-CGH_1739455773000.TAR.GZ 
[4/20/2025 1:29:03 AM] Checking Existing File: 4U5T-14G422-CAP_1739450358000.TAR.GZ 
[4/20/2025 1:29:03 AM] Downloading: 4U5T-14G422-CAP_1739450358000.TAR.GZ
[4/20/2025 1:33:03 AM] Validating: 4U5T-14G422-CAP_1739450358000.TAR.GZ 
[4/20/2025 1:33:07 AM] Downloaded: 4U5T-14G422-CAP_1739450358000.TAR.GZ 
[4/20/2025 1:33:07 AM] Preparing USB drive
[4/20/2025 1:33:07 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[4/20/2025 1:33:07 AM] Copying: 1u5t-14g386-cb.tar.gz 
[4/20/2025 1:33:08 AM] Validating: 1u5t-14g386-cb.tar.gz 
[4/20/2025 1:33:08 AM] Copied: 1u5t-14g386-cb.tar.gz 
[4/20/2025 1:33:08 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/20/2025 1:33:08 AM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/20/2025 1:33:08 AM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/20/2025 1:33:08 AM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/20/2025 1:33:08 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/20/2025 1:33:08 AM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/20/2025 1:33:35 AM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/20/2025 1:33:50 AM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/20/2025 1:33:50 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/20/2025 1:33:50 AM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/20/2025 1:34:28 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/20/2025 1:34:49 AM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/20/2025 1:34:49 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/20/2025 1:34:49 AM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/20/2025 1:35:43 AM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/20/2025 1:36:16 AM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/20/2025 1:36:16 AM] Checking Existing File: 4U5T-14G421-CAH_1739451493000.TAR.GZ 
[4/20/2025 1:36:16 AM] Copying: 4U5T-14G421-CAH_1739451493000.TAR.GZ 
[4/20/2025 1:37:16 AM] Validating: 4U5T-14G421-CAH_1739451493000.TAR.GZ 
[4/20/2025 1:37:54 AM] Copied: 4U5T-14G421-CAH_1739451493000.TAR.GZ 
[4/20/2025 1:37:54 AM] Checking Existing File: 4U5T-14G421-CBH_1739452251000.TAR.GZ 
[4/20/2025 1:37:54 AM] Copying: 4U5T-14G421-CBH_1739452251000.TAR.GZ 
[4/20/2025 1:39:06 AM] Validating: 4U5T-14G421-CBH_1739452251000.TAR.GZ 
[4/20/2025 1:39:49 AM] Copied: 4U5T-14G421-CBH_1739452251000.TAR.GZ 
[4/20/2025 1:39:50 AM] Checking Existing File: 4U5T-14G421-CGH_1739455773000.TAR.GZ 
[4/20/2025 1:39:50 AM] Copying: 4U5T-14G421-CGH_1739455773000.TAR.GZ 
[4/20/2025 1:41:02 AM] Validating: 4U5T-14G421-CGH_1739455773000.TAR.GZ 
[4/20/2025 1:41:49 AM] Copied: 4U5T-14G421-CGH_1739455773000.TAR.GZ 
[4/20/2025 1:41:49 AM] Checking Existing File: 4U5T-14G422-CAP_1739450358000.TAR.GZ 
[4/20/2025 1:41:49 AM] Copying: 4U5T-14G422-CAP_1739450358000.TAR.GZ 
[4/20/2025 1:43:06 AM] Validating: 4U5T-14G422-CAP_1739450358000.TAR.GZ 
[4/20/2025 1:43:52 AM] Copied: 4U5T-14G422-CAP_1739450358000.TAR.GZ 
[4/20/2025 1:43:52 AM] Generating reformat.lst
[4/20/2025 1:43:54 AM] Generating autoinstall.lst
[4/20/2025 1:43:54 AM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

[F150Chief]

@thereandback

error “USB HUB are not supported. Please remove”

If you have this error then the only way to remove it is to replace the hub with a CP compatible hub. See the link above for CP hubs.