Lost Android Auto

Ford SYNC 3 Support CyanLabs Update Support
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1

When I add a new phone to my sync3 and when I removed the old one my android auto app was gone. Can I add android auto without having to reinstall or wilkl I need to upgrade to a later version of sync 3? I curently have 3.3 19052

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0 23219

New SYNC Version: 3.3 19052

Do you have a error message, if so what is it?
nNo

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: CYANLABS - SYN3 UPDATER - V2.13.0.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.13.0.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.23219
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Disabled / Not MY20

DESTINATION DETAILS
Mode: Drive
Model: USB DISK 2.0 USB Device
Size: 28.9GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
APPS=4U5T-14G381-AN_1552583626000.TAR.GZ
VOICE=4U5T-14G391-CJ_1552513842000.TAR.GZ
GRACENOTES=4U5T-14G423-CA_123766.tar.gz
MAP=4U5T-14G421-CAE_1644006917000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCK_1644009966000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBK_1644010207000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAK_1644007869000.TAR.GZ
MAP=4U5T-14G421-CHE_1644007810000.TAR.GZ
MAP=4U5T-14G421-CGE_1644007746000.TAR.GZ
MAP=4U5T-14G421-CJE_1644007404000.TAR.GZ
MAP=4U5T-14G421-CFE_1644007219000.TAR.GZ
MAP=4U5T-14G421-CEE_1644007167000.TAR.GZ
MAP=4U5T-14G421-CDE_1644007104000.TAR.GZ
MAP=4U5T-14G421-CCE_1644007033000.TAR.GZ
MAP=4U5T-14G421-CBE_1644006981000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CE_1644243346000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.0.0 Stable - reformat  Mode - Sync 3.3.19052 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (18)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
4U5T-14G391-CJ_1552513842000.TAR.GZ (381.5MB)
4U5T-14G423-CA_123766.tar.gz (724.2MB)
4U5T-14G421-CAE_1644006917000.TAR.GZ (1GB)
4U5T-14G422-CCK_1644009966000.TAR.GZ (536.9MB)
4U5T-14G422-CBK_1644010207000.TAR.GZ (774.8MB)
4U5T-14G422-CAK_1644007869000.TAR.GZ (1.3GB)
4U5T-14G421-CHE_1644007810000.TAR.GZ (997.4MB)
4U5T-14G421-CGE_1644007746000.TAR.GZ (1.1GB)
4U5T-14G421-CJE_1644007404000.TAR.GZ (668.1MB)
4U5T-14G421-CFE_1644007219000.TAR.GZ (1.1GB)
4U5T-14G421-CEE_1644007167000.TAR.GZ (1.1GB)
4U5T-14G421-CDE_1644007104000.TAR.GZ (1.3GB)
4U5T-14G421-CCE_1644007033000.TAR.GZ (1.1GB)
4U5T-14G421-CBE_1644006981000.TAR.GZ (1.1GB)
4U5T-14G424-CE_1644243346000.TAR.GZ (1.6KB)

LOG
[9/19/2024 10:23:33 PM] Selected Region: NA - Release: Sync 3.3.19052 - Map Version: 2.21 (2021) - NA 
[9/19/2024 10:23:33 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[9/19/2024 10:23:33 PM] MY20 Protection: Disabled / Not MY20 
[9/19/2024 10:23:33 PM] Formatting USB drive
[9/19/2024 10:23:33 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[9/19/2024 10:23:43 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[9/19/2024 10:23:43 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[9/19/2024 10:23:43 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[9/19/2024 10:23:43 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[9/19/2024 10:23:43 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[9/19/2024 10:23:44 PM] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download) 
[9/19/2024 10:23:44 PM] Checking Existing File: 4U5T-14G391-CJ_1552513842000.TAR.GZ 
[9/19/2024 10:23:46 PM] Validated: 4U5T-14G391-CJ_1552513842000.TAR.GZ (Skipping Download) 
[9/19/2024 10:23:46 PM] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz 
[9/19/2024 10:23:49 PM] Validated: 4U5T-14G423-CA_123766.tar.gz (Skipping Download) 
[9/19/2024 10:23:49 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[9/19/2024 10:23:49 PM] Downloading: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[9/19/2024 10:24:37 PM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[9/19/2024 10:24:40 PM] Downloaded: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[9/19/2024 10:24:40 PM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[9/19/2024 10:24:40 PM] Downloading: 4U5T-14G422-CCK_1644009966000.TAR.GZ
[9/19/2024 10:25:01 PM] Validating: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[9/19/2024 10:25:03 PM] Downloaded: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[9/19/2024 10:25:03 PM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[9/19/2024 10:25:03 PM] Downloading: 4U5T-14G422-CBK_1644010207000.TAR.GZ
[9/19/2024 10:25:35 PM] Validating: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[9/19/2024 10:25:38 PM] Downloaded: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[9/19/2024 10:25:38 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[9/19/2024 10:25:38 PM] Downloading: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[9/19/2024 10:26:33 PM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[9/19/2024 10:26:38 PM] Downloaded: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[9/19/2024 10:26:38 PM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[9/19/2024 10:26:38 PM] Downloading: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[9/19/2024 10:27:25 PM] Validating: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[9/19/2024 10:27:28 PM] Downloaded: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[9/19/2024 10:27:28 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[9/19/2024 10:27:28 PM] Downloading: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[9/19/2024 10:28:19 PM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[9/19/2024 10:28:22 PM] Downloaded: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[9/19/2024 10:28:22 PM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[9/19/2024 10:28:22 PM] Downloading: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[9/19/2024 10:28:51 PM] Validating: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[9/19/2024 10:28:53 PM] Downloaded: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[9/19/2024 10:28:53 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[9/19/2024 10:28:53 PM] Downloading: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[9/19/2024 10:29:45 PM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[9/19/2024 10:29:48 PM] Downloaded: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[9/19/2024 10:29:48 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[9/19/2024 10:29:48 PM] Downloading: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[9/19/2024 10:30:39 PM] Validating: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[9/19/2024 10:30:42 PM] Downloaded: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[9/19/2024 10:30:42 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[9/19/2024 10:30:42 PM] Downloading: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[9/19/2024 10:31:39 PM] Validating: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[9/19/2024 10:31:43 PM] Downloaded: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[9/19/2024 10:31:43 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[9/19/2024 10:31:43 PM] Downloading: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[9/19/2024 10:32:32 PM] Validating: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[9/19/2024 10:32:36 PM] Downloaded: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[9/19/2024 10:32:36 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[9/19/2024 10:32:36 PM] Downloading: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[9/19/2024 10:33:26 PM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[9/19/2024 10:33:30 PM] Downloaded: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[9/19/2024 10:33:30 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[9/19/2024 10:33:30 PM] Downloading: 4U5T-14G424-CE_1644243346000.TAR.GZ
[9/19/2024 10:33:30 PM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[9/19/2024 10:33:30 PM] Downloaded: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[9/19/2024 10:33:30 PM] Preparing USB drive
[9/19/2024 10:33:30 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[9/19/2024 10:33:30 PM] Copying: 1u5t-14g386-cb.tar.gz 
[9/19/2024 10:33:33 PM] Validating: 1u5t-14g386-cb.tar.gz 
[9/19/2024 10:33:33 PM] Copied: 1u5t-14g386-cb.tar.gz 
[9/19/2024 10:33:33 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[9/19/2024 10:33:33 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[9/19/2024 10:33:33 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[9/19/2024 10:33:33 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[9/19/2024 10:33:33 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[9/19/2024 10:33:33 PM] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[9/19/2024 10:35:00 PM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[9/19/2024 10:35:16 PM] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[9/19/2024 10:35:16 PM] Checking Existing File: 4U5T-14G391-CJ_1552513842000.TAR.GZ 
[9/19/2024 10:35:16 PM] Copying: 4U5T-14G391-CJ_1552513842000.TAR.GZ 
[9/19/2024 10:36:25 PM] Validating: 4U5T-14G391-CJ_1552513842000.TAR.GZ 
[9/19/2024 10:36:39 PM] Copied: 4U5T-14G391-CJ_1552513842000.TAR.GZ 
[9/19/2024 10:36:39 PM] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz 
[9/19/2024 10:36:39 PM] Copying: 4U5T-14G423-CA_123766.tar.gz 
[9/19/2024 10:38:48 PM] Validating: 4U5T-14G423-CA_123766.tar.gz 
[9/19/2024 10:39:16 PM] Copied: 4U5T-14G423-CA_123766.tar.gz 
[9/19/2024 10:39:16 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[9/19/2024 10:39:16 PM] Copying: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[9/19/2024 10:42:24 PM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[9/19/2024 10:43:03 PM] Copied: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[9/19/2024 10:43:03 PM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[9/19/2024 10:43:03 PM] Copying: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[9/19/2024 10:44:40 PM] Validating: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[9/19/2024 10:44:59 PM] Copied: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[9/19/2024 10:44:59 PM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[9/19/2024 10:44:59 PM] Copying: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[9/19/2024 10:47:15 PM] Validating: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[9/19/2024 10:47:43 PM] Copied: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[9/19/2024 10:47:43 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[9/19/2024 10:47:43 PM] Copying: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[9/19/2024 10:51:32 PM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[9/19/2024 10:52:19 PM] Copied: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[9/19/2024 10:52:19 PM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[9/19/2024 10:52:19 PM] Copying: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[9/19/2024 10:55:19 PM] Validating: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[9/19/2024 10:55:56 PM] Copied: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[9/19/2024 10:55:56 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[9/19/2024 10:55:56 PM] Copying: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[9/19/2024 10:59:19 PM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[9/19/2024 11:00:01 PM] Copied: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[9/19/2024 11:00:01 PM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[9/19/2024 11:00:01 PM] Copying: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[9/19/2024 11:02:01 PM] Validating: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[9/19/2024 11:02:26 PM] Copied: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[9/19/2024 11:02:26 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[9/19/2024 11:02:26 PM] Copying: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[9/19/2024 11:05:42 PM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[9/19/2024 11:06:22 PM] Copied: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[9/19/2024 11:06:22 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[9/19/2024 11:06:22 PM] Copying: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[9/19/2024 11:09:41 PM] Validating: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[9/19/2024 11:10:22 PM] Copied: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[9/19/2024 11:10:22 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[9/19/2024 11:10:22 PM] Copying: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[9/19/2024 11:14:18 PM] Validating: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[9/19/2024 11:15:06 PM] Copied: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[9/19/2024 11:15:06 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[9/19/2024 11:15:06 PM] Copying: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[9/19/2024 11:18:24 PM] Validating: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[9/19/2024 11:19:05 PM] Copied: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[9/19/2024 11:19:05 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[9/19/2024 11:19:05 PM] Copying: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[9/19/2024 11:22:33 PM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[9/19/2024 11:23:15 PM] Copied: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[9/19/2024 11:23:15 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[9/19/2024 11:23:15 PM] Copying: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[9/19/2024 11:23:15 PM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[9/19/2024 11:23:15 PM] Copied: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[9/19/2024 11:23:15 PM] Generating reformat.lst
[9/19/2024 11:23:15 PM] Generating autoinstall.lst
[9/19/2024 11:23:15 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

It should reappear when you add your new phone to Sync 3 and connect the phone with a cable.

3

It has not reappeared

Greg

4

Is it an OEM cable? Since you have a 2016 has the USB hub been updated?

5

Check the AA settings on your phone and make sure it is set to auto connect and that your car isn’t locked out.
You won’t find the AA app on the app screens on the phone, its under settings/connected devices

6

I choose add a vehicle, the android auto can no longer find my vehicle. At one time it did appear on my screen in my vehicle

7

You may have done this already but this has helped me when I had a similar issue with AA. Try deleting the phone from sync3 and sync3 from the phone. Restart the phone and sync3. Then connect the phone via cable to the Sync3 to add the phone.

1 Like
8

Did you add the phones AFTER you reformatted the APIM to Sync 3.3?
Rebooting the phone is key here.

9

Yes

10

I have tried all the recommendation on this trhread nothing works. So have i lost Android auto forever

11

If you can try your phone on another vehicle or another phone on yours, it might pin down the issue. AA is built into the Sync 3 system, so it’s not like it went away. The fact that your phone can’t find the Sync 3 system points to an issue there. Maybe restore your phone to an earlier back up where it worked, or reset the phone to factory.

12

My phone does work in another vehicle. Could it be since I’ve upgraded to 3.4 that my non supported usb ports are preventing it from showing on the screen?

Greg

13

Yep
If you didn’t update the media hub going from 3.0 to 3.4 and you’re getting the warning it has to be replaced.
I’m guessing the vehicle is a 2016?

14

image
image565×525 58.3 KB

15

Yes, Any chance you can provide where i may get a new one?

16

Try a new, quality, brand name USB cable. I’ve driven myself crazy with similar issues in the past only to find it’s the USB cable.

17

Any Ford dealer, you’ll need to match form factor (narrow/wide, 1 port/2port) from the list F150 chief put together to get the right part number.

18

This was suggested 19 days ago to which it was never responded to.

19

And the OP has stated he is using an unsupported G series media hub instead of the 3.4.x required H series.

20

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