Multi Contour Seats not available

Hello, I recently upgraded and lost functionality of the multi contour seats. No lumbar, no massage, nothing from either seats. It was working before I upgraded to 3.4, this is not an intermittent issue. I have tried going into the As-Built data for the APIM and changing the digit and also changing it back but I still have the seats greyed out on my sync screen and no buttons work. Immediately after the upgrade I had DTCs for the APIM for both seat modules. This cannot be a hardware issue as it was working directly before the upgrade.


SYNC Region: North America & Canada

Navigation Variant: Yes

Old SYNC Version: 3.0.20204

New SYNC Version: 3.4

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.10.6.0

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.10.6.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model:  USB  SanDisk 3.2Gen1 USB Device
FileSystem: NTFS
Partition Type: MBR

REFORMAT.LST
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=5U5T-14G381-ET_1627475308000.TAR.GZ
VOICE=5U5T-14G391-CP_1626959995000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCH_1615429127000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBH_1615429039000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAH_1615428946000.TAR.GZ
MAP=4U5T-14G421-CJD_1615428865000.TAR.GZ
MAP=4U5T-14G421-CHD_1615428793000.TAR.GZ
MAP=4U5T-14G421-CGD_1615428721000.TAR.GZ
MAP=4U5T-14G421-CFD_1615428639000.TAR.GZ
MAP=4U5T-14G421-CED_1615428554000.TAR.GZ
MAP=4U5T-14G421-CDD_1615428467000.TAR.GZ
MAP=4U5T-14G421-CCD_1615428361000.TAR.GZ
MAP=4U5T-14G421-CBD_1615428261000.TAR.GZ
MAP=4U5T-14G421-CAD_1615428059000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CD_1616778089000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.6.0 Stable - reformat  Mode - Sync 3.4.21194 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
5U5T-14G381-ET_1627475308000.TAR.GZ (847.2MB)
5U5T-14G391-CP_1626959995000.TAR.GZ (385.4MB)
4U5T-14G422-CCH_1615429127000.TAR.GZ (549.6MB)
4U5T-14G422-CBH_1615429039000.TAR.GZ (772.4MB)
4U5T-14G422-CAH_1615428946000.TAR.GZ (1.3GB)
4U5T-14G421-CJD_1615428865000.TAR.GZ (657.9MB)
4U5T-14G421-CHD_1615428793000.TAR.GZ (989.6MB)
4U5T-14G421-CGD_1615428721000.TAR.GZ (1.1GB)
4U5T-14G421-CFD_1615428639000.TAR.GZ (1GB)
4U5T-14G421-CED_1615428554000.TAR.GZ (1GB)
4U5T-14G421-CDD_1615428467000.TAR.GZ (1.2GB)
4U5T-14G421-CCD_1615428361000.TAR.GZ (1GB)
4U5T-14G421-CBD_1615428261000.TAR.GZ (1.1GB)
4U5T-14G421-CAD_1615428059000.TAR.GZ (1.1GB)
4U5T-14G424-CD_1616778089000.TAR.GZ (1.7KB)

LOG
[10/12/2021 3:14:32 PM] Selected Region: NA - Release: Sync 3.4.21194 - Map Version: 2.20 (2020) - NA 
[10/12/2021 3:14:32 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[10/12/2021 3:14:32 PM] MY20 Protection: Auto-Detect 
[10/12/2021 3:14:32 PM] Formatting USB drive
[10/12/2021 3:14:32 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[10/12/2021 3:14:39 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[10/12/2021 3:14:39 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[10/12/2021 3:14:39 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/12/2021 3:14:40 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[10/12/2021 3:14:40 PM] Checking Existing File: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[10/12/2021 3:14:41 PM] Validate: 5U5T-14G381-ET_1627475308000.TAR.GZ (Failed!, Downloading)
[10/12/2021 3:14:41 PM] Downloading: 5U5T-14G381-ET_1627475308000.TAR.GZ
[10/12/2021 3:19:50 PM] Validating: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[10/12/2021 3:19:52 PM] Downloaded: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[10/12/2021 3:19:52 PM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[10/12/2021 3:19:52 PM] Downloading: 5U5T-14G391-CP_1626959995000.TAR.GZ
[10/12/2021 3:21:51 PM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[10/12/2021 3:21:52 PM] Downloaded: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[10/12/2021 3:21:52 PM] Checking Existing File: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
[10/12/2021 3:21:52 PM] Downloading: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[10/12/2021 3:25:09 PM] Validating: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
[10/12/2021 3:25:10 PM] Downloaded: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
[10/12/2021 3:25:10 PM] Checking Existing File: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
[10/12/2021 3:25:10 PM] Downloading: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[10/12/2021 3:29:10 PM] Validating: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
[10/12/2021 3:29:12 PM] Downloaded: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
[10/12/2021 3:29:12 PM] Checking Existing File: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
[10/12/2021 3:29:12 PM] Downloading: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[10/12/2021 3:36:29 PM] Validating: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
[10/12/2021 3:36:33 PM] Downloaded: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
[10/12/2021 3:36:33 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[10/12/2021 3:36:33 PM] Downloading: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[10/12/2021 3:40:00 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[10/12/2021 3:40:01 PM] Downloaded: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[10/12/2021 3:40:01 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[10/12/2021 3:40:01 PM] Downloading: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[10/12/2021 3:45:18 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[10/12/2021 3:45:21 PM] Downloaded: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[10/12/2021 3:45:21 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[10/12/2021 3:45:21 PM] Downloading: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[10/12/2021 3:51:41 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[10/12/2021 3:51:44 PM] Downloaded: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[10/12/2021 3:51:44 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[10/12/2021 3:51:44 PM] Downloading: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[10/12/2021 3:57:23 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[10/12/2021 3:57:25 PM] Downloaded: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[10/12/2021 3:57:25 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[10/12/2021 3:57:25 PM] Downloading: 4U5T-14G421-CED_1615428554000.TAR.GZ
[10/12/2021 4:03:08 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[10/12/2021 4:03:10 PM] Downloaded: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[10/12/2021 4:03:10 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[10/12/2021 4:03:10 PM] Downloading: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[10/12/2021 4:09:50 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[10/12/2021 4:09:54 PM] Downloaded: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[10/12/2021 4:09:54 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[10/12/2021 4:09:54 PM] Downloading: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[10/12/2021 4:15:53 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[10/12/2021 4:15:56 PM] Downloaded: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[10/12/2021 4:15:56 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[10/12/2021 4:15:56 PM] Downloading: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[10/12/2021 4:22:58 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[10/12/2021 4:23:01 PM] Downloaded: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[10/12/2021 4:23:01 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[10/12/2021 4:23:01 PM] Downloading: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[10/12/2021 4:28:53 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[10/12/2021 4:28:55 PM] Downloaded: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[10/12/2021 4:28:55 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[10/12/2021 4:28:55 PM] Downloading: 4U5T-14G424-CD_1616778089000.TAR.GZ
[10/12/2021 4:28:56 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[10/12/2021 4:28:56 PM] Downloaded: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[10/12/2021 4:28:56 PM] Preparing USB drive
[10/12/2021 4:28:56 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[10/12/2021 4:28:56 PM] Copying: 1u5t-14g386-cb.tar.gz 
[10/12/2021 4:28:56 PM] Validating: 1u5t-14g386-cb.tar.gz 
[10/12/2021 4:28:56 PM] Copied: 1u5t-14g386-cb.tar.gz 
[10/12/2021 4:28:56 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/12/2021 4:28:56 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/12/2021 4:29:13 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/12/2021 4:29:17 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/12/2021 4:29:17 PM] Checking Existing File: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[10/12/2021 4:29:17 PM] Copying: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[10/12/2021 4:29:44 PM] Validating: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[10/12/2021 4:29:51 PM] Copied: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[10/12/2021 4:29:51 PM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[10/12/2021 4:29:51 PM] Copying: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[10/12/2021 4:30:02 PM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[10/12/2021 4:30:05 PM] Copied: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[10/12/2021 4:30:05 PM] Checking Existing File: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
[10/12/2021 4:30:05 PM] Copying: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
[10/12/2021 4:30:20 PM] Validating: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
[10/12/2021 4:30:25 PM] Copied: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
[10/12/2021 4:30:25 PM] Checking Existing File: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
[10/12/2021 4:30:25 PM] Copying: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
[10/12/2021 4:30:47 PM] Validating: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
[10/12/2021 4:30:53 PM] Copied: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
[10/12/2021 4:30:53 PM] Checking Existing File: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
[10/12/2021 4:30:53 PM] Copying: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
[10/12/2021 4:31:30 PM] Validating: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
[10/12/2021 4:31:41 PM] Copied: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
[10/12/2021 4:31:41 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[10/12/2021 4:31:41 PM] Copying: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[10/12/2021 4:32:00 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[10/12/2021 4:32:05 PM] Copied: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[10/12/2021 4:32:05 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[10/12/2021 4:32:05 PM] Copying: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[10/12/2021 4:32:36 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[10/12/2021 4:32:44 PM] Copied: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[10/12/2021 4:32:44 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[10/12/2021 4:32:44 PM] Copying: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[10/12/2021 4:33:16 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[10/12/2021 4:33:25 PM] Copied: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[10/12/2021 4:33:25 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[10/12/2021 4:33:25 PM] Copying: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[10/12/2021 4:33:54 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[10/12/2021 4:34:02 PM] Copied: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[10/12/2021 4:34:02 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[10/12/2021 4:34:02 PM] Copying: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[10/12/2021 4:34:32 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[10/12/2021 4:34:41 PM] Copied: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[10/12/2021 4:34:41 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[10/12/2021 4:34:41 PM] Copying: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[10/12/2021 4:35:15 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[10/12/2021 4:35:25 PM] Copied: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[10/12/2021 4:35:25 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[10/12/2021 4:35:25 PM] Copying: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[10/12/2021 4:35:54 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[10/12/2021 4:36:03 PM] Copied: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[10/12/2021 4:36:03 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[10/12/2021 4:36:03 PM] Copying: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[10/12/2021 4:36:33 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[10/12/2021 4:36:42 PM] Copied: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[10/12/2021 4:36:42 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[10/12/2021 4:36:42 PM] Copying: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[10/12/2021 4:37:12 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[10/12/2021 4:37:21 PM] Copied: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[10/12/2021 4:37:21 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[10/12/2021 4:37:21 PM] Copying: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[10/12/2021 4:37:21 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[10/12/2021 4:37:21 PM] Copied: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[10/12/2021 4:37:21 PM] Generating reformat.lst
[10/12/2021 4:37:21 PM] Generating autoinstall.lst
[10/12/2021 4:37:21 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

Did you factory reset?

Yes, still greyed out. No button functionality either.

Can you run the APIM Interrogator Utility in the Syn3 Updater and post the file, please…redact your VIN.

1 Like

Since you are mentioning DTCs, did you try removing the battery for 30 minutes to force all modules to reboot?

It’s been disconnected longer than that while doing my delete and CAI. Still present.

Is this something I do while connected to OBD via laptop with updated installed?

No, Syn3Updater can create what’s called interrogator log, so that you plug that into the car and a XML file is generated with information about the APIM

So I need to put the updater on a usb (I assume the root, by itself?) and plug into truck and start it, it will automatically create the file?

1 Like

No updater, just create the USB from Syn3Updater, utility tab. Look at this thread, will help you understand more → Tutorial: APIM Interrogator Utility

Ok, will do I will post when I have the file. Thank you.

Is there anyway to obtain the DONTINDX.MSA and auto install.lst files without redone loading an entire update? I don’t have the files from when I did the update anymore

Don’t worry about it, it’s just an optional file. Or…

You can make one in notepad. New file, save as DONTINDX.MSA. This will be a 0KB file, nothing in it. Make sure the extension does NOT say .txt.

1 Like

Do I need to also create an autoinstall.lst?

Yes, but you can do this with the Syn3 Updater if you have it already.

Ok I’ve tried multiple times, no XML gets created when I plug in the Usb but it tells me “installation complete I can remove USB”

Use this.
autoinstall.lst (151 Bytes)

Download GB5T-14G386-AC_1587495565000.TAR.GZ from the software Database, Software Database - CyanLabs

You can make one in notepad. New file, save as DONTINDX.MSA. This will be a 0KB file, nothing in it. Make sure the extension does NOT say .txt.

It’s in the SyncMyRide folder on the USB…

THAT TAR.GZ file doesnt match my sync build, is that fine? and the SyncMy Ride folder that was creating when “preparing a drive” do i keep that TAR.GZ in the folder as well but edit the autoinstall.lst for the one i download from the software database? TIA

The file will work fine.

Did you clear the DTC’s for the APIM?
And the DTC’s for the DSM, SCMG, and SCMH (seat modules)?
Did you see a low voltage indication in the DTC for the DSM?
If you did not, the MCS may not function.