Hello, I recently upgraded and lost functionality of the multi contour seats. No lumbar, no massage, nothing from either seats. It was working before I upgraded to 3.4, this is not an intermittent issue. I have tried going into the As-Built data for the APIM and changing the digit and also changing it back but I still have the seats greyed out on my sync screen and no buttons work. Immediately after the upgrade I had DTCs for the APIM for both seat modules. This cannot be a hardware issue as it was working directly before the upgrade.
SYNC Region: North America & Canada
Navigation Variant: Yes
Old SYNC Version: 3.0.20204
New SYNC Version: 3.4
Do you have a error message, if so what is it?
Update Method: CyanLabs Syn3 Updater
Syn3 Updater Version: 2.10.6.0
Syn3 Updater Documentation Read: Yes
Syn3 Updater Log File
CYANLABS - SYN3 UPDATER - V2.10.6.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)
PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect
DESTINATION DETAILS
Mode: Drive
Model: USB SanDisk 3.2Gen1 USB Device
FileSystem: NTFS
Partition Type: MBR
REFORMAT.LST
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=5U5T-14G381-ET_1627475308000.TAR.GZ
VOICE=5U5T-14G391-CP_1626959995000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCH_1615429127000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBH_1615429039000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAH_1615428946000.TAR.GZ
MAP=4U5T-14G421-CJD_1615428865000.TAR.GZ
MAP=4U5T-14G421-CHD_1615428793000.TAR.GZ
MAP=4U5T-14G421-CGD_1615428721000.TAR.GZ
MAP=4U5T-14G421-CFD_1615428639000.TAR.GZ
MAP=4U5T-14G421-CED_1615428554000.TAR.GZ
MAP=4U5T-14G421-CDD_1615428467000.TAR.GZ
MAP=4U5T-14G421-CCD_1615428361000.TAR.GZ
MAP=4U5T-14G421-CBD_1615428261000.TAR.GZ
MAP=4U5T-14G421-CAD_1615428059000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CD_1616778089000.TAR.GZ
AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.6.0 Stable - reformat Mode - Sync 3.4.21194 NA
[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall
FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
5U5T-14G381-ET_1627475308000.TAR.GZ (847.2MB)
5U5T-14G391-CP_1626959995000.TAR.GZ (385.4MB)
4U5T-14G422-CCH_1615429127000.TAR.GZ (549.6MB)
4U5T-14G422-CBH_1615429039000.TAR.GZ (772.4MB)
4U5T-14G422-CAH_1615428946000.TAR.GZ (1.3GB)
4U5T-14G421-CJD_1615428865000.TAR.GZ (657.9MB)
4U5T-14G421-CHD_1615428793000.TAR.GZ (989.6MB)
4U5T-14G421-CGD_1615428721000.TAR.GZ (1.1GB)
4U5T-14G421-CFD_1615428639000.TAR.GZ (1GB)
4U5T-14G421-CED_1615428554000.TAR.GZ (1GB)
4U5T-14G421-CDD_1615428467000.TAR.GZ (1.2GB)
4U5T-14G421-CCD_1615428361000.TAR.GZ (1GB)
4U5T-14G421-CBD_1615428261000.TAR.GZ (1.1GB)
4U5T-14G421-CAD_1615428059000.TAR.GZ (1.1GB)
4U5T-14G424-CD_1616778089000.TAR.GZ (1.7KB)
LOG
[10/12/2021 3:14:32 PM] Selected Region: NA - Release: Sync 3.4.21194 - Map Version: 2.20 (2020) - NA
[10/12/2021 3:14:32 PM] Install Mode: Auto-Detect (reformat) Forced: False
[10/12/2021 3:14:32 PM] MY20 Protection: Auto-Detect
[10/12/2021 3:14:32 PM] Formatting USB drive
[10/12/2021 3:14:32 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[10/12/2021 3:14:39 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[10/12/2021 3:14:39 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[10/12/2021 3:14:39 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/12/2021 3:14:40 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download)
[10/12/2021 3:14:40 PM] Checking Existing File: 5U5T-14G381-ET_1627475308000.TAR.GZ
[10/12/2021 3:14:41 PM] Validate: 5U5T-14G381-ET_1627475308000.TAR.GZ (Failed!, Downloading)
[10/12/2021 3:14:41 PM] Downloading: 5U5T-14G381-ET_1627475308000.TAR.GZ
[10/12/2021 3:19:50 PM] Validating: 5U5T-14G381-ET_1627475308000.TAR.GZ
[10/12/2021 3:19:52 PM] Downloaded: 5U5T-14G381-ET_1627475308000.TAR.GZ
[10/12/2021 3:19:52 PM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ
[10/12/2021 3:19:52 PM] Downloading: 5U5T-14G391-CP_1626959995000.TAR.GZ
[10/12/2021 3:21:51 PM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ
[10/12/2021 3:21:52 PM] Downloaded: 5U5T-14G391-CP_1626959995000.TAR.GZ
[10/12/2021 3:21:52 PM] Checking Existing File: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[10/12/2021 3:21:52 PM] Downloading: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[10/12/2021 3:25:09 PM] Validating: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[10/12/2021 3:25:10 PM] Downloaded: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[10/12/2021 3:25:10 PM] Checking Existing File: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[10/12/2021 3:25:10 PM] Downloading: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[10/12/2021 3:29:10 PM] Validating: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[10/12/2021 3:29:12 PM] Downloaded: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[10/12/2021 3:29:12 PM] Checking Existing File: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[10/12/2021 3:29:12 PM] Downloading: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[10/12/2021 3:36:29 PM] Validating: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[10/12/2021 3:36:33 PM] Downloaded: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[10/12/2021 3:36:33 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[10/12/2021 3:36:33 PM] Downloading: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[10/12/2021 3:40:00 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[10/12/2021 3:40:01 PM] Downloaded: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[10/12/2021 3:40:01 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[10/12/2021 3:40:01 PM] Downloading: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[10/12/2021 3:45:18 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[10/12/2021 3:45:21 PM] Downloaded: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[10/12/2021 3:45:21 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[10/12/2021 3:45:21 PM] Downloading: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[10/12/2021 3:51:41 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[10/12/2021 3:51:44 PM] Downloaded: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[10/12/2021 3:51:44 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[10/12/2021 3:51:44 PM] Downloading: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[10/12/2021 3:57:23 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[10/12/2021 3:57:25 PM] Downloaded: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[10/12/2021 3:57:25 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ
[10/12/2021 3:57:25 PM] Downloading: 4U5T-14G421-CED_1615428554000.TAR.GZ
[10/12/2021 4:03:08 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ
[10/12/2021 4:03:10 PM] Downloaded: 4U5T-14G421-CED_1615428554000.TAR.GZ
[10/12/2021 4:03:10 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[10/12/2021 4:03:10 PM] Downloading: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[10/12/2021 4:09:50 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[10/12/2021 4:09:54 PM] Downloaded: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[10/12/2021 4:09:54 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[10/12/2021 4:09:54 PM] Downloading: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[10/12/2021 4:15:53 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[10/12/2021 4:15:56 PM] Downloaded: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[10/12/2021 4:15:56 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[10/12/2021 4:15:56 PM] Downloading: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[10/12/2021 4:22:58 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[10/12/2021 4:23:01 PM] Downloaded: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[10/12/2021 4:23:01 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[10/12/2021 4:23:01 PM] Downloading: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[10/12/2021 4:28:53 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[10/12/2021 4:28:55 PM] Downloaded: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[10/12/2021 4:28:55 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ
[10/12/2021 4:28:55 PM] Downloading: 4U5T-14G424-CD_1616778089000.TAR.GZ
[10/12/2021 4:28:56 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ
[10/12/2021 4:28:56 PM] Downloaded: 4U5T-14G424-CD_1616778089000.TAR.GZ
[10/12/2021 4:28:56 PM] Preparing USB drive
[10/12/2021 4:28:56 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[10/12/2021 4:28:56 PM] Copying: 1u5t-14g386-cb.tar.gz
[10/12/2021 4:28:56 PM] Validating: 1u5t-14g386-cb.tar.gz
[10/12/2021 4:28:56 PM] Copied: 1u5t-14g386-cb.tar.gz
[10/12/2021 4:28:56 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/12/2021 4:28:56 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/12/2021 4:29:13 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/12/2021 4:29:17 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/12/2021 4:29:17 PM] Checking Existing File: 5U5T-14G381-ET_1627475308000.TAR.GZ
[10/12/2021 4:29:17 PM] Copying: 5U5T-14G381-ET_1627475308000.TAR.GZ
[10/12/2021 4:29:44 PM] Validating: 5U5T-14G381-ET_1627475308000.TAR.GZ
[10/12/2021 4:29:51 PM] Copied: 5U5T-14G381-ET_1627475308000.TAR.GZ
[10/12/2021 4:29:51 PM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ
[10/12/2021 4:29:51 PM] Copying: 5U5T-14G391-CP_1626959995000.TAR.GZ
[10/12/2021 4:30:02 PM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ
[10/12/2021 4:30:05 PM] Copied: 5U5T-14G391-CP_1626959995000.TAR.GZ
[10/12/2021 4:30:05 PM] Checking Existing File: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[10/12/2021 4:30:05 PM] Copying: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[10/12/2021 4:30:20 PM] Validating: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[10/12/2021 4:30:25 PM] Copied: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[10/12/2021 4:30:25 PM] Checking Existing File: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[10/12/2021 4:30:25 PM] Copying: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[10/12/2021 4:30:47 PM] Validating: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[10/12/2021 4:30:53 PM] Copied: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[10/12/2021 4:30:53 PM] Checking Existing File: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[10/12/2021 4:30:53 PM] Copying: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[10/12/2021 4:31:30 PM] Validating: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[10/12/2021 4:31:41 PM] Copied: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[10/12/2021 4:31:41 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[10/12/2021 4:31:41 PM] Copying: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[10/12/2021 4:32:00 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[10/12/2021 4:32:05 PM] Copied: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[10/12/2021 4:32:05 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[10/12/2021 4:32:05 PM] Copying: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[10/12/2021 4:32:36 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[10/12/2021 4:32:44 PM] Copied: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[10/12/2021 4:32:44 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[10/12/2021 4:32:44 PM] Copying: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[10/12/2021 4:33:16 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[10/12/2021 4:33:25 PM] Copied: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[10/12/2021 4:33:25 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[10/12/2021 4:33:25 PM] Copying: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[10/12/2021 4:33:54 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[10/12/2021 4:34:02 PM] Copied: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[10/12/2021 4:34:02 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ
[10/12/2021 4:34:02 PM] Copying: 4U5T-14G421-CED_1615428554000.TAR.GZ
[10/12/2021 4:34:32 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ
[10/12/2021 4:34:41 PM] Copied: 4U5T-14G421-CED_1615428554000.TAR.GZ
[10/12/2021 4:34:41 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[10/12/2021 4:34:41 PM] Copying: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[10/12/2021 4:35:15 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[10/12/2021 4:35:25 PM] Copied: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[10/12/2021 4:35:25 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[10/12/2021 4:35:25 PM] Copying: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[10/12/2021 4:35:54 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[10/12/2021 4:36:03 PM] Copied: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[10/12/2021 4:36:03 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[10/12/2021 4:36:03 PM] Copying: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[10/12/2021 4:36:33 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[10/12/2021 4:36:42 PM] Copied: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[10/12/2021 4:36:42 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[10/12/2021 4:36:42 PM] Copying: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[10/12/2021 4:37:12 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[10/12/2021 4:37:21 PM] Copied: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[10/12/2021 4:37:21 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ
[10/12/2021 4:37:21 PM] Copying: 4U5T-14G424-CD_1616778089000.TAR.GZ
[10/12/2021 4:37:21 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ
[10/12/2021 4:37:21 PM] Copied: 4U5T-14G424-CD_1616778089000.TAR.GZ
[10/12/2021 4:37:21 PM] Generating reformat.lst
[10/12/2021 4:37:21 PM] Generating autoinstall.lst
[10/12/2021 4:37:21 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!