Yeah. I will bear it in mind and probably do that, though it might not be straight away.
Thanks for all the advice so far, anyway.
Okey, I pushed the closure of the thread until 7 days of inactivity. If something else is needed passed that date, we can always re open this one if contacted.
Take care.
Okay, Iāve made a big effort today and have gotten everything updated to the latest versions, and done a Master Reset. Unfortunately the voice skipping is still evident and is as random as everā¦from what you guys have said above I guess Iām at the end of what I can do now, and it must be hardware, not software. I guess itās livable if it stays like it is, it is just very annoying of course, when you like things to be ārightā.
Thanks everyone though for the absolutely amazing support 
Sorry to hear that. If reinstalling (with a reformat even) everything didnāt solve the issue, then yes, itās not software related, and thereās really not much to doā¦
Keep an eye on it, who knowsā¦
Anyways, thank you for the words.
Take care.
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For the record. I have the exact same issue. I have a 2017 Lincoln MKZ NA car that I upgraded quite some time ago to 3.4.21020. Itās been running great, so I never bothered upgrading. About 2 weeks ago, I tried using the nav and the voice kept pausing and stuttering. It canāt be a coincidence that we have the same issue. Only thing that was done a few months ago was a 3G to 4G modem upgrade.
@BlueMike2021,
To be clear, did you reinstall all of the files via reformat or autoinstall? An autoinstall would probably not fix the issue.
This issue is part of this TSB:
TSB 21-2150.pdf (1.4 MB)
FYI, Sync 3.4.21020 SiriusXM issues are resolved in 3.4.21265.
Refer to TSB 21-2150: Sync 3 SiriusXM and Travel Link and other issuesā¦ - Ford / Sync 3 - CyanLabs Official Community
Thanks, I havenāt tried troubleshooting it yet. I was just surprised to see this topic in my weekly email reports on this site. Iām currently transferring 3.4.21265 to a USB drive as I type this. Thank you.
I did autoinstall for everything. What version should I reformat toā¦? Iām on 21265 but the guide says the reformat wonāt work if above 19274ā¦?
I was under the impression you did a reformat, since it was recommended about a week ago if autoinstall didnāt produce any improvement.
Justo configure Syn3Updater with the proper values (current and desired version). Check at the bottom left before starting what installation mode it sets. You may need to force it.
Apologies for any misunderstanding, and thank you for that. I will try the full reformat with the latest versions of everything, though I cannot do so immediately as Iām about to make a road trip and already have an awful lot of very specific destinations saved in my nav, and Iām not doing all that again, LOL!
Once Iām able to carry out the reformat, I will report back.
EDIT to add- I am at least now making myself the stick in readiness- reformat mode, forced, for 3.4 21265, F10, though I am concerned about what it says in the installation methods guideā¦?-
āThe tool was blacklisted and is not usable if you are on version 3.4.19274 or above, it will result in PKG_ERR04.ā
To be honest, I do not remember if you need to force reformat or downgrade. Just make sure to set the current version correctly in Syn3Updater, then create the USB stick. If forcing reformat and after the creation completes you see both autoinstall.lst and reformat.lst on the USB 's root, itās ok.
Autoinstall.lst will downgrade the sync3 version to one where the reformat package is permitted.
Reformat.lst will kick in once in reformat phase after downgrading.
If those files are not created while forcing reformat, then maybe you should force downgradeā¦
Yup, have made the stick and it has both those files on it. Will see if I can bite the bullet and do the job ASAP. Thanks, as always.
Ok, thank you for confirming.
So the autoinstall file will install 2 files in sequence (older version then the reformat tool), and once in reformat phase, the reformat file will instruct which files will be processed
Ok, thank you!
Hey @BlueMike2021 , sorry to bother you.
Since I had some doubts, now that Iām off work Iāve ran a test: you need to force Downgrade, not Reformat.
Forcing Reformat as method does create the 2 files, but the autoinstall.lst does not downgrade before trying to install the reformat tool which is blacklisted in the latest builds, so the very first step of the process will give you an error as you read before.
Forcing Downgrade, the autoinstall.lst will downgrade Sync3 to a version where the reformat tool can be installed, and then it goes into reformat.
Sorry for misguiding you before.
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No worries, appreciate the help. So in the updater, obviously I select ādowngradeā but what am I choosing as my desired build version? Do I have to choose a lower version to allow the reformat, or can I pick the latest version still and the tool sorts it out as it goes?
Donāt want to hijack so this will be my last post. 3.4.21265 fixed the issue. I didnāt make a post about it as I planned on upgrading first. Take care and thanks for this platform and your willingness to assist others.
2 Likes
Okay, Iāve made a downgrade USB. My current version was 3.4 21265, maps F10. Iāve set for that to be the case afterwards too, is that correct?
Syn3updater does not care about the current map version, so you only set the Sync3 build. If when creating the new USB you selected that build and 2.20 (2020) maps, then yes, those are the latest versions available at the moment.