No Apple CarPlay after upgrading to Sync 3.4 – am I missing something?

Ford SYNC 3 Support CyanLabs Update Support
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Hey everyone,

I’m a bit confused and hoping someone can point me in the right direction.

I have a 2016 Ford Focus Titanium Hatchback. It originally came with Sync 3 version 1.0 and did not have Apple CarPlay. I recently upgraded to Sync 3.4, and the update went smoothly—everything works great except Apple CarPlay still isn’t available.

I was under the impression that upgrading to 3.4 would enable CarPlay compatibility, but maybe I’m missing a step or requirement? Is there a separate installation needed for CarPlay? Do I need to install new hardware, or is this something I can activate myself?

I feel like I did everything right, but I’m clearly overlooking something. This community has been amazing, so thank you all in advance for any help or insight you can offer!

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 1.0

New SYNC Version: 3.4

Do you have a error message, if so what is it?
USB hubs are not supported. Please remove.

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: not sure I did it yesterday with the newest version. The date I did it was05/08/2025

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

I did it on a different computer
2

Hello.

Does a message about incompatible hub appear? Have you tried with android auto?.
Have you performed a master reset?.

Since your vehicle is 2016, you would need to upgrade the USB hub as well.

Take a look at this guide → Media Hub, CarPlay Compatible - 2015-2020 Ford/Lincoln - SYNC 3

3

There’s the problem…

1 Like
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How do I fix that?

5

Thank you very much. I will take a look at that guide and I’ll take a look at upgrading the USB hub appreciate that thank you.

6

I did order a new USB hub it’ll be here Tuesday. Thank you for the help. Hopefully that fixes the issue.

7

Ok!, keep us posted.