Strange error. Update/Downgrade not working

[Diego_Hernan_Rimauro]

F150chief, I have to repeat it to you, you are my idol, I could downgrade it now, I just need to update it, which version do you recommend for the sync that I have with little space

[F150Chief]

All of the Sync 3.4 versions are close to the same size. The thing that made the difference here is the VOICE file. We installed the voice file for a NAV unit on a NON-NAV system. The NAV app voice is less than half the size of the NON-NAV counterpart. It also fixed your language.

Now that you have 2.3GB available, let’s try to go directly to 3.4.20196. To install 3.4.20196, use the below script and replace the filename. If this does not work, then downgrade and follow the path below…

Summary

So the next step for you is to downgrade. Do this separately from the upgrade to 3.4.20196. Remember, we are NOT installing maps so you DO NOT need to do the reformatter.

Download 4U5T-14G381-AN_1552583626000.TAR.GZ.
The file can be found in the APIM IVSU Database.

Follow the instructions below:

1. Create a USB drive (format as EXFAT) with a SyncMyRide folder.
2. Copy the file downloaded above into the SyncMyRide folder.
3. In the root of the USB is the autoinstall.lst and DONTINDX.MSA files which you can obtain from any upgrade you previously performed.
4. You will need to edit the autoinstall.lst file so it looks like the example below:

[SYNCGen3.0_ALL]
Item1 = 4U5T-14G381-AN_1552583626000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall

5. Insert USB in vehicle and wait for the installation to complete. You may see a message indicating completion. The unit should reboot.

This should force a downgrade to 3.3.19052 and then you will be able to upgrade using the Syn3 Updater app from 3.3.19052 to 3.4.20196.

To install 3.4.20196, use the above script and replace the filename.

[anutta_anuttaro]

Hi F150chief,
Still no luck to release the storage by updating the voice file - [5U5T-14G391-CL].
I will try to update with smaller size voice file - [5U5T-14G391-EM]

[F150Chief]

Could you post your new storage data…

[Connect_78]

Hello, what is the app to see the storage space of the apim?

[F150Chief]

Tutorial: APIM Interrogator Utility/Create Interrogator Log

Tutorial: APIM Interrogator Utility/Create Interrogator Log This utility will output an xml file that contains information about the APIM including the storage, asbuilt, serial number, hardware and software part numbers, as well as strategy and calibration versions. The xml file contains information on installed map and NAV_Voice files, if applicable to the APIM. The file can be opened in your browser or viewed thru the Syn3 Updater. Using this utility will not affect the installation of softwa…

[anutta_anuttaro]

Hi F150chief,
Please refer below. Thanks

-<d2p1:AdditionalAttributes vmcuVersion=“Vector_VMCU_02.02.20” RAM=“382898176” logGeneratedDateTime=“2020-10-24T12:22:17+00:00”>
<d2p1:PartitionHealth available=“572K” total=“1.0G” type=“/fs/sd/MAP/”/>
<d2p1:PartitionHealth available=“54M” total=“1.7G” type=“/fs/Nuance/”/>
<d2p1:PartitionHealth available=“1005M” total=“1.2G” type=“/fs/rwdata/”/>
<d2p1:PartitionHealth available=“35M” total=“35M” type=“/fs/rwdata/quip/”/>
<d2p1:PartitionHealth available=“90M” total=“90M” type=“/fs/rwdata/quip/”/>
<d2p1:PartitionHealth available=“142M” total=“1.4G” type=“/fs/mp/”/>
<d2p1:PartitionHealth available=“380K” total=“74M” type=“/fs/mp/resources”/>
<d2p1:PartitionHealth available=“57M” total=“3.0G” type=“/fs/images/”/>

[F150Chief]

@anutta_anuttaro

Hi F150chief,
Still no luck to release the storage by updating the voice file - [5U5T-14G391-CL].
I will try to update with smaller size voice file - [5U5T-14G391-EM]

@anutta_anuttaro

<d2p1:PartitionHealth available=“572K” total=“1.0G” type=“/fs/sd/MAP/”/>
<d2p1:PartitionHealth available=“54M” total=“1.7G” type=“/fs/Nuance/”/>
<d2p1:PartitionHealth available=“1005M” total=“1.2G” type=“/fs/rwdata/”/>
<d2p1:PartitionHealth available=“35M” total=“35M” type=“/fs/rwdata/quip/”/>
<d2p1:PartitionHealth available=“90M” total=“90M” type=“/fs/rwdata/quip/”/>
<d2p1:PartitionHealth available=“142M” total=“1.4G” type=“/fs/mp/”/>
<d2p1:PartitionHealth available=“380K” total=“74M” type=“/fs/mp/resources”/>
<d2p1:PartitionHealth available=“57M” total=“3.0G” type=“/fs/images/”/>

This is the same as the original xml file. The voice file is still the same, so the NA voice file failed to install. You might want to try that again. If you can get the voice file installed, and the “/fs/Nuance/” partition shrinks to about 450MB, you might recover enough space to perform a downgrade to 3.3.19052. If the voice file fails to install, there is no solution that I know to fix this with software thru the USB.

[Abdulaziz_Alobaid]

when i try to do this i get MEM_ERR03 what can I do ?

these is what I am trying to do
[SYNCGen3.0_ALL]
Item1 = 5U5T-14G391-CL_1580862907000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G391-CL_1580862907000.TAR.GZ
Options = AutoInstall

[F150Chief]

Is this a NON-NAV unit or do you have maps? If you do not have maps, please read this thread…

Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version Sync 3.4

Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version. Read this document fully before starting any actions. It is your responsibility to follow the instructions as outlined below. (DO NOT USE REFORMAT ON 2020 AND ONWARD VEHICLES) General This tutorial covers the scenario where a NON-NAV APIM with Sync 3.4 installed and will not update to a newer version of Sync 3.4. This is not the same as upgrading from previous versions of Sync (3.0) to Sync 3.4. It is assumed that you have tr…

[Abdulaziz_Alobaid]

Basically my car is without maps but I added it after the update to 3.4.20136
my vehicle is f150 xlt 2018

I have LST_ERR07

[F150Chief]

LST_ERR07 – Error is LST_ERR_NO_OPEN1_PARAM

Looking at the autoinstall.lst above, you only have a voice file installing, no app file. What are you trying to do? Are you upgrading to a new Sync version?

Is your car originally without maps, or did you upgrade the APIM with NAV? We need more information to help you…

[Abdulaziz_Alobaid]

My Sync version is 3.4.20136 I am trying to update my sync to the new version 20237 but when I try to update the screen keep telling me System update in progress for 30 minutes and it doesn’t work
My car originally with out NAV but when I update to 20136 i add NAV

[Louage]

You cannot upgrade a non-nav module to nav, there is not enough space. It sounds like you have filled up your APIM and its caused this issue.

Run the APIM interrogator mentioned in this thread:

Tutorial: Removal of Gracenotes

This utility will remove Gracenotes from your Sync system and release the memory used. This is useful if you have installed Sync 3.4 (which is a larger install vs Sync 3.2 and 3.3) and wish to make changes to your Sync system and the upgrade or downgrade will not run or stalls. If you have run the APIM Interrogator Utility to determine the specifics of your particular Sync unit installed in your vehicle and found there is less than 1.5 GB of free space, you will probably need to delete Gracenot…

[Abdulaziz_Alobaid]

actually when i updated to 3.4.20136
i choose non-nav then i download nav

[Abdulaziz_Alobaid]

how can i see how much memory i have ?

[Louage]

I don’t understand your comment here

The instructions are in the above link, run the apim interrogator

[frank1985 (frank b)]

Yesterday i made a stupid mistake by inserting my format usb into my mustang usb port.

It immediately went to the picturd mode ( ford emblem, mustang car etc )

When i insert the reformat disk nothing happens and it jumps to orange screen and says

ERROR PACKAGES NOT FOUND.

I have no idea how to fix this issue

can anyone help me please?

[F150Chief]

Are you using the Syn3 Updater app? If not, go here and download the app and try it.

Syn3 Updater - CyanLabs

The Syn3 Updater uses 1 usb for everything. Other older methods use 2 usb’s.

Start with filling in your old version in the app and then the version you want to update.

[Jon_Bryant]

Mine stald at the gracenotes so I did another usb without the gracenotes and now it says no install package.
What do I do it won’t let me past this screen, I don’t care if I have gracenotes or not but need something to get past this.
USA non nav focus RS 2016 was on 2.2 and trying to go to 3.4.
Please help

I am assuming it is looking for the gracenotes tar package. How do I start over?