Stuck at "insert USB stick"

I have tried everything from 4 different usb sticks to pulling fuses to trying upgrade to 3.2 instead of 3.4 Have to leave battery charger connected because it just wont turn off. Display will go blank but usb port stays lit and the second you touch anything it lights up “installing update” and after a few seconds “insert usb stick”. The background changes from logo to Mustang and others. The only thing I KNOW i did wrong was in the tutorial I did not notice under the graphic saying to remove usb stick, to not remove it. Also, although there are two usb ports on console, one is totally fake!! I have to leave for work and stay in a hotel so dragging a battery charger along is out of the question. Don’t even care about upgrade anymore,


SYNC Region: North America & Canada

Navigation Variant: Yes

Install Type: Stock (Original Unit)

Old SYNC Version: 3.0.19205

New SYNC Version: 0.0.00000

Do you have a error message, if so what is it?
insert usb stick

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.4.0

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

unable
1 Like

Provide the log file, there is no reason you are unable to do so.

Yes, provide the log.

From what you are telling us, you seem to be stuck in the reformat phase. Do you have any picture of the Mustang screen that’s displayed? Or the “insert USB” one?.

This should be recoverable as long as there are no hardware issues.

Again, please provide the log for the USB you are currently using.

CYANLABS - SYN3 UPDATER - V2.11.4.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.19205
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: USB SanDisk 3.2Gen1 USB Device
Size: 28.7GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
GRACENOTES=4U5T-14G423-CA_123766.tar.gz
APPS=5U5T-14G381-AP_1555085337000.TAR.GZ
VOICE=5U5T-14G391-CL_1580862907000.TAR.GZ
MAP=4U5T-14G421-CAE_1644006917000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCK_1644009966000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBK_1644010207000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAK_1644007869000.TAR.GZ
MAP=4U5T-14G421-CHE_1644007810000.TAR.GZ
MAP=4U5T-14G421-CGE_1644007746000.TAR.GZ
MAP=4U5T-14G421-CJE_1644007404000.TAR.GZ
MAP=4U5T-14G421-CFE_1644007219000.TAR.GZ
MAP=4U5T-14G421-CEE_1644007167000.TAR.GZ
MAP=4U5T-14G421-CDE_1644007104000.TAR.GZ
MAP=4U5T-14G421-CCE_1644007033000.TAR.GZ
MAP=4U5T-14G421-CBE_1644006981000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CE_1644243346000.TAR.GZ

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.4.0 Stable - reformat Mode - Sync 3.4.19101 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
4U5T-14G423-CA_123766.tar.gz (724.2MB)
5U5T-14G381-AP_1555085337000.TAR.GZ (891.2MB)
5U5T-14G391-CL_1580862907000.TAR.GZ (385.4MB)
4U5T-14G421-CAE_1644006917000.TAR.GZ (1GB)
4U5T-14G422-CCK_1644009966000.TAR.GZ (536.9MB)
4U5T-14G422-CBK_1644010207000.TAR.GZ (774.8MB)
4U5T-14G422-CAK_1644007869000.TAR.GZ (1.3GB)
4U5T-14G421-CHE_1644007810000.TAR.GZ (997.4MB)
4U5T-14G421-CGE_1644007746000.TAR.GZ (1.1GB)
4U5T-14G421-CJE_1644007404000.TAR.GZ (668.1MB)
4U5T-14G421-CFE_1644007219000.TAR.GZ (1.1GB)
4U5T-14G421-CEE_1644007167000.TAR.GZ (1.1GB)
4U5T-14G421-CDE_1644007104000.TAR.GZ (1.3GB)
4U5T-14G421-CCE_1644007033000.TAR.GZ (1.1GB)
4U5T-14G421-CBE_1644006981000.TAR.GZ (1.1GB)
4U5T-14G424-CE_1644243346000.TAR.GZ (1.6KB)

LOG
[8/10/2022 9:27:54 PM] Selected Region: NA - Release: Sync 3.4.19101 - Map Version: 2.21 (2021) - NA
[8/10/2022 9:27:54 PM] Install Mode: Auto-Detect (reformat) Forced: False
[8/10/2022 9:27:54 PM] MY20 Protection: Auto-Detect
[8/10/2022 9:27:54 PM] Formatting USB drive
[8/10/2022 9:27:54 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[8/10/2022 9:28:02 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[8/10/2022 9:28:02 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[8/10/2022 9:28:02 PM] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz
[8/10/2022 9:28:02 PM] Downloading: 4U5T-14G423-CA_123766.tar.gz
[8/10/2022 9:31:05 PM] Validating: 4U5T-14G423-CA_123766.tar.gz
[8/10/2022 9:31:08 PM] Downloaded: 4U5T-14G423-CA_123766.tar.gz
[8/10/2022 9:31:08 PM] Checking Existing File: 5U5T-14G381-AP_1555085337000.TAR.GZ
[8/10/2022 9:31:08 PM] Downloading: 5U5T-14G381-AP_1555085337000.TAR.GZ
[8/10/2022 9:34:07 PM] Validating: 5U5T-14G381-AP_1555085337000.TAR.GZ
[8/10/2022 9:34:11 PM] Downloaded: 5U5T-14G381-AP_1555085337000.TAR.GZ
[8/10/2022 9:34:11 PM] Checking Existing File: 5U5T-14G391-CL_1580862907000.TAR.GZ
[8/10/2022 9:34:11 PM] Downloading: 5U5T-14G391-CL_1580862907000.TAR.GZ
[8/10/2022 9:35:10 PM] Validating: 5U5T-14G391-CL_1580862907000.TAR.GZ
[8/10/2022 9:35:12 PM] Downloaded: 5U5T-14G391-CL_1580862907000.TAR.GZ
[8/10/2022 9:35:12 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[8/10/2022 9:35:21 PM] Validated: 4U5T-14G421-CAE_1644006917000.TAR.GZ (Skipping Download)
[8/10/2022 9:35:21 PM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ
[8/10/2022 9:35:26 PM] Validated: 4U5T-14G422-CCK_1644009966000.TAR.GZ (Skipping Download)
[8/10/2022 9:35:26 PM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ
[8/10/2022 9:35:32 PM] Validated: 4U5T-14G422-CBK_1644010207000.TAR.GZ (Skipping Download)
[8/10/2022 9:35:32 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[8/10/2022 9:35:42 PM] Validated: 4U5T-14G422-CAK_1644007869000.TAR.GZ (Skipping Download)
[8/10/2022 9:35:42 PM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[8/10/2022 9:35:51 PM] Validated: 4U5T-14G421-CHE_1644007810000.TAR.GZ (Skipping Download)
[8/10/2022 9:35:51 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[8/10/2022 9:36:00 PM] Validated: 4U5T-14G421-CGE_1644007746000.TAR.GZ (Skipping Download)
[8/10/2022 9:36:00 PM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[8/10/2022 9:36:06 PM] Validated: 4U5T-14G421-CJE_1644007404000.TAR.GZ (Skipping Download)
[8/10/2022 9:36:06 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[8/10/2022 9:36:16 PM] Validated: 4U5T-14G421-CFE_1644007219000.TAR.GZ (Skipping Download)
[8/10/2022 9:36:16 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[8/10/2022 9:36:26 PM] Validated: 4U5T-14G421-CEE_1644007167000.TAR.GZ (Skipping Download)
[8/10/2022 9:36:26 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[8/10/2022 9:36:36 PM] Validated: 4U5T-14G421-CDE_1644007104000.TAR.GZ (Skipping Download)
[8/10/2022 9:36:36 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[8/10/2022 9:36:45 PM] Validated: 4U5T-14G421-CCE_1644007033000.TAR.GZ (Skipping Download)
[8/10/2022 9:36:45 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[8/10/2022 9:36:54 PM] Validated: 4U5T-14G421-CBE_1644006981000.TAR.GZ (Skipping Download)
[8/10/2022 9:36:54 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ
[8/10/2022 9:36:54 PM] Validated: 4U5T-14G424-CE_1644243346000.TAR.GZ (Skipping Download)
[8/10/2022 9:36:54 PM] Preparing USB drive
[8/10/2022 9:36:54 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[8/10/2022 9:36:54 PM] Copying: 1u5t-14g386-cb.tar.gz
[8/10/2022 9:36:54 PM] Validating: 1u5t-14g386-cb.tar.gz
[8/10/2022 9:36:54 PM] Copied: 1u5t-14g386-cb.tar.gz
[8/10/2022 9:36:54 PM] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz
[8/10/2022 9:36:54 PM] Copying: 4U5T-14G423-CA_123766.tar.gz
[8/10/2022 9:37:19 PM] Validating: 4U5T-14G423-CA_123766.tar.gz
[8/10/2022 9:37:22 PM] Copied: 4U5T-14G423-CA_123766.tar.gz
[8/10/2022 9:37:22 PM] Checking Existing File: 5U5T-14G381-AP_1555085337000.TAR.GZ
[8/10/2022 9:37:22 PM] Copying: 5U5T-14G381-AP_1555085337000.TAR.GZ
[8/10/2022 9:39:01 PM] Validating: 5U5T-14G381-AP_1555085337000.TAR.GZ
[8/10/2022 9:39:05 PM] Copied: 5U5T-14G381-AP_1555085337000.TAR.GZ
[8/10/2022 9:39:05 PM] Checking Existing File: 5U5T-14G391-CL_1580862907000.TAR.GZ
[8/10/2022 9:39:05 PM] Copying: 5U5T-14G391-CL_1580862907000.TAR.GZ
[8/10/2022 9:39:35 PM] Validating: 5U5T-14G391-CL_1580862907000.TAR.GZ
[8/10/2022 9:39:36 PM] Copied: 5U5T-14G391-CL_1580862907000.TAR.GZ
[8/10/2022 9:39:36 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[8/10/2022 9:39:36 PM] Copying: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[8/10/2022 9:40:42 PM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[8/10/2022 9:40:50 PM] Copied: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[8/10/2022 9:40:50 PM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ
[8/10/2022 9:40:50 PM] Copying: 4U5T-14G422-CCK_1644009966000.TAR.GZ
[8/10/2022 9:41:03 PM] Validating: 4U5T-14G422-CCK_1644009966000.TAR.GZ
[8/10/2022 9:41:07 PM] Copied: 4U5T-14G422-CCK_1644009966000.TAR.GZ
[8/10/2022 9:41:07 PM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ
[8/10/2022 9:41:07 PM] Copying: 4U5T-14G422-CBK_1644010207000.TAR.GZ
[8/10/2022 9:42:20 PM] Validating: 4U5T-14G422-CBK_1644010207000.TAR.GZ
[8/10/2022 9:42:26 PM] Copied: 4U5T-14G422-CBK_1644010207000.TAR.GZ
[8/10/2022 9:42:26 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[8/10/2022 9:42:26 PM] Copying: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[8/10/2022 9:44:23 PM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[8/10/2022 9:44:32 PM] Copied: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[8/10/2022 9:44:32 PM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[8/10/2022 9:44:32 PM] Copying: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[8/10/2022 9:45:37 PM] Validating: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[8/10/2022 9:45:50 PM] Copied: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[8/10/2022 9:45:50 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[8/10/2022 9:45:50 PM] Copying: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[8/10/2022 9:47:04 PM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[8/10/2022 9:47:21 PM] Copied: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[8/10/2022 9:47:21 PM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[8/10/2022 9:47:21 PM] Copying: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[8/10/2022 9:48:10 PM] Validating: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[8/10/2022 9:48:20 PM] Copied: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[8/10/2022 9:48:20 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[8/10/2022 9:48:20 PM] Copying: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[8/10/2022 9:49:45 PM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[8/10/2022 9:50:02 PM] Copied: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[8/10/2022 9:50:02 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[8/10/2022 9:50:02 PM] Copying: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[8/10/2022 9:51:52 PM] Validating: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[8/10/2022 9:52:10 PM] Copied: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[8/10/2022 9:52:10 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[8/10/2022 9:52:10 PM] Copying: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[8/10/2022 9:54:56 PM] Validating: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[8/10/2022 9:55:17 PM] Copied: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[8/10/2022 9:55:17 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[8/10/2022 9:55:17 PM] Copying: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[8/10/2022 9:56:38 PM] Validating: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[8/10/2022 9:56:55 PM] Copied: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[8/10/2022 9:56:55 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[8/10/2022 9:56:55 PM] Copying: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[8/10/2022 9:58:36 PM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[8/10/2022 9:58:49 PM] Copied: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[8/10/2022 9:58:49 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ
[8/10/2022 9:58:49 PM] Copying: 4U5T-14G424-CE_1644243346000.TAR.GZ
[8/10/2022 9:58:50 PM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ
[8/10/2022 9:58:50 PM] Copied: 4U5T-14G424-CE_1644243346000.TAR.GZ
[8/10/2022 9:58:50 PM] Generating reformat.lst
[8/10/2022 9:58:50 PM] Generating autoinstall.lst
[8/10/2022 9:58:50 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

Everything worked previously except Apple carplay. Would power iphone but never invoke cp although it was enabled in settngs. Pulled panel housing usb jacks as only one had power. Found only one usb cord and one port completely sealed off in the back, the one without power. CP would work in a friends identical truck and trim level.
I’m no coder, I regretfully watch the youtube video of how easy it was.Two days later I’m sweating a 250 mile drive this afternoon.





Entire sequence after 3 hr full power down via fuses.
Starts again as soon as i open door.

Are you 100% sure there is not another USB connected? Or device (SD card, etc).

I am positive as I have the only usb port in my hand.
While examining it I noticed the sticker saying “scrap if dropped”, which tells me a lot.
Ford has one in stock for $75 and I’m headed there.




So you do not have any other port, under the arm rest maybe, or in the back seats…

I’m asking because you have done everything right, the USB is well created (reformat), the USB seems to me a quality branded one (and you also said you tried other USBs as well)…

It should work, as long as no other device is connected to Sync3…

If it does not work, either the USB port is bad or the APIM itself is bad…

About the sticker you mentioned, all the components have that sticker.

Also, you mentioned you had some issues with one of the ports not having power, which may be related. If the USB port is not healthy, maybe it’s interfering…

Back seats only have power. Ive never used them.There are no other ports. I bought this truck new and this is the 1st time Ive used the usb ports…trying to use car play. Phone is BT and is powered out of the 12v aux. I have no other devices to plug in…no gps, no anything.
Will report after new plug.
Thanks

This may be a dumb question, but have you tried the USB on all USB ports?

Also, if you are going to buy a new hub, please read this → Media Hub, CarPlay Compatible - 2015-2020 Ford/Lincoln - SYNC 3

CP on 3.4 will not work with older hubs

picked up part from Ford. Plugged it in dangling in parking lot.
Instantly worked and upgraded unit. Everything works, CP works, both ports on the panel work.
Didnt lose any map poi’s, Sirius channels, or the wi-fi hotspot
Played with it entire 4 hr drive and cant find a single fault.
I only went to 3.2 and 2021 maps.All good
Thanks for bird dogging this…

We are glad it worked!
And thank you for sharing your experience, usually USB hubs do not present issues, but in your case there was a pre existing condition that caused this.
Again, thanks for the feedback, it will be helpful to other members.
Enjoy it!

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