Sync 3.4 PKG_ERR04 and MEM_ERR01

What is your SYNC Region?UK

Do you have Navigation?Yes

What region is your SYNC APIM?UK

What was your old SYNC Version?

What is your new SYNC 3.4 21194 o you have a error message, if so what is it?

How did you update, Ford Website

Hi was hoping someone would be able to give me some help.

I have used the Ford updater to update my sync 3.4 Build 21194_Product without issue.

Updating the Maps went sidewise with auto shutdowns but the Sync says F10 for map installation so i guess it worked. no log file was produced so i tried to use the ford Interrogator-AB to generate a new one. This however returns PKG_ERR04 which doesn’t sound good. reapply the map update again from ford gives MEM_ERR01.

is there a way to correct this with Cyanlabs or it is nothing to worry about? i called the number suggested (FordUK)but while waiting for them to be less busy, i note others saying don’t ask Ford.

thanks in advance

Use the -AD version of the Interrogator Tool. (2020)

Once you have the XML file, post it here, minus your VIN, and We’ll take a look at what is installed. You can also see this if you use the Syn3 Updater on the Troubleshooting tab, Interrogator USB section.

Thanks for the reply.

where can I find interrogator-ad? I can only find -ab from ford?

I tried to use the troubleshoot tab which works fine until i try to open the .xml and then crashes which is odd as it worked yesterday on the previous release.

thanks again

Yes, this is a known issue, it will be fixed when i can

Tutorial: APIM Interrogator Utility - Ford / Guides & Info - CyanLabs Official Community

This is now fixed in 2.10.5

thanks works perfectly now. i think this is correct?

Here we go with the Interrogator output.

Appreciate if someone could have a look through and advise if i can correct my problems with the F10 Map install from Ford.


VIN: xxxxxxxxx
Version 5U5T-14G381-ET
APIM Model: 5U5T-14G371-GKF
APIM Type: Navigation
APIM Size: 64GB
APIM Free Space: 12G
17/09/2021 18:38:58 +00:00

Partition Type = Free / Total
/fs/sd/MAP/ = 892K / 1.1G
/fs/sd/MAP/ = 14M / 2.8G
/fs/sd/MAP/ = 14M / 2.3G
/fs/sd/MAP/ = 7.9M / 1.5G
/fs/sd/MAP/ = 17M / 2.2G
/fs/sd/MAP/ = 21M / 3.7G
/fs/sd/MAP/ = 396K / 38M
/fs/sd/MAP/ = 5.7M / 3.2G
/fs/sd/MAP/ = 24M / 3.1G
/fs/Nuance/ = 27M / 4.7G
/fs/Nuance/ = 29M / 4.9G
/fs/Nuance/ = 25M / 4.3G
/fs/Nuance/ = 35M / 3.6G
/fs/Nuance/ = 8.4M / 1.9G
/fs/rwdata/ = 950M / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 89M / 90M
/fs/mp/ = 132M / 1.4G
/fs/mp/resources = 476K / 71M
/fs/images/ = 12G / 54G

Installed Packages

APIM AsBuilt
DE00: 086A01DA50027C064082
DE01: 554B010BC00A4890ACB8CE05
DE02: 0000010000
DE03: 00001D80020102
DE04: 190519052653
DE05: 80
DE06: 0B0033000000005EF100005656630061

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thanks, i am getting 404 on the Syn3updater

Syn3 Updater can be used to create a Interrogator Log USB in the Tools section. The generated xml file can also be parsed thru the application.

To do this via Syn3 Updater visit here :hammer_and_pick: Utility Tab | Cyanlabs Docs

Download the appropriate file for your Sync version. (This is the recommended file use, although -AC is compatible with 3.4.)
For Sync 3.0, use file GB5T-14G386-AB.
For Sync 3.2/3.3, use file GB5T-14G386-AC.
For Sync 3.4, use file GB5T-14G386-AD.

What do you mean?

sorry, i clicked Syn3 Updater in the link above to try and find Interrogator-ad.

i get There isn’t a GitHub Pages site here.

ah found it at the bottom of tools.

_AD worked first time and produced a file that satisfied Ford’s website.

Thanks to all the guys who helped. appreciate the help.

Link updated, but you could have just searched our website :wink:

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Thank you…

This looks all good. You do not have Gracenotes installed, but that is a personal choice, not required.

Keep in mind you have a MY20 APIM, 5U5T-14G371-GKF. DO NOT Reformat this unit.

I used the tool to delete grace notes when I was getting the mem error. How can I reinstall them? Not that I know what they are :joy:

Thanks for the reply.

Thru the Syn3 Updater or the tutorial…
Tutorial: No Gracenotes After Sync 3.4 Installation. Manual Installation Instructions - Ford / Guides & Info - CyanLabs Official Community

Thanks. I was expecting to find the grace notes in either the 3.4 Ford upgrade file or the maps but they are In neither as far as I can tell.

For the uk I’m guessing 4U5T—14G423-AC if some one can confirm for me please

My other car on a sync 3.0 is showing ! Which seems older than the version listed above but was hoping would confirm the correct file? Would this second sync unit benefit from the same update of grace notes? I assume Ford never update them??


This is the latest listed for Sync 3.0 for EU.
JR3T-14G423-AB 711Mb Sync3 v3.0.17024 (EU-0010) (23.08.2016)

This is the latest listed for Sync 3.2 thru 3.4 for EU.
4U5T-14G423-AC 689Mb Sync3 v3.3.20342 (EU-0020) (17.10.2020)

with your help and the wonderful library i got it re-installed and everything is working perfectly.

i got a reply after a week from Ford, who said they can’t offer advice on Sync related issues. Brilliant.

thanks to all that replied and helped in such a friendly manner throughout. appreciate it.

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