SparX
November 2, 2020, 11:40pm
#1
Have sync 3.4.19274 Non-nav unit trying to upgrade to 3.4.20196.
Whenever I insert the usb, system just stays as “Updating system software” for over an hour with the car on.
Tried different usb’s and master resets before updates but can’t get it to go.
Any suggestions?
1 Like
Can you post the log.txt file on the USB drive here?
Did you read this tutorial?
This tutorial covers the scenario where a NON-NAV APIM with Sync 3.4 installed and will not update to a newer version of Sync 3.4. This is not the same as upgrading from previous versions of Sync (3.0 thru 3.3) to Sync 3.4.
NOTE:
Use the Syn3 Updater application for upgrading your Sync 3.0 system to Sync 3.2/3.3/3.4.
It is assumed that you have tried to upgrade your NON-NAV APIM with Sync 3.4 installed to a newer version using the SYN3 Updater application above and the procedure is failing. T…
At this point you are still at 3.4.19274. Run the Tutorial: APIM Interrogator Utility and attach the xml.
SparX
November 3, 2020, 4:22pm
#3
Hello F150Cheif,
Thanks for the reply. Swear I searched everywhere and didn’t see this tutorial.
Will post XML shortly.
SparX
November 3, 2020, 4:25pm
#5
RAM=“1491484672” vmcuVersion=“Vector_VMCU_02.02.20”>
<d2p1:PartitionHealth type="/fs/Nuance/" total=“480M” available=“12M”/>
<d2p1:PartitionHealth type="/fs/Nuance/grace" total=“1.0G” available=“57M”/>
<d2p1:PartitionHealth type="/fs/rwdata/" total=“1.2G” available=“996M”/>
<d2p1:PartitionHealth type="/fs/rwdata/quip/" total=“35M” available=“35M”/>
<d2p1:PartitionHealth type="/fs/rwdata/quip/" total=“90M” available=“90M”/>
<d2p1:PartitionHealth type="/fs/mp/" total=“1.4G” available=“146M”/>
<d2p1:PartitionHealth type="/fs/images/" total=“3.0G” available=“1.3G”/>
d2p1:InstallationLog/
Just delete Gracenotes then run the update.
SparX
November 3, 2020, 10:06pm
#7
Thanks F150Chief! Got Gracenotes deleted and update worked without a hitch this time.
Now trying to see if I can get gracenotes back. Might not have enough room since I got an error trying to install only that afterwards, but that’s minimal.
Thanks again!
Run the APIM Utility and post the storage.
SparX
November 3, 2020, 10:47pm
#9
APIM log after doing a factory reset:
<d2p1:PartitionHealth type="/fs/Nuance/" total="465M" available="3.1M"/>
<d2p1:PartitionHealth type="/fs/rwdata/" total="1.2G" available="995M"/>
<d2p1:PartitionHealth type="/fs/rwdata/quip/" total="35M" available="24M"/>
<d2p1:PartitionHealth type="/fs/rwdata/quip/" total="90M" available="90M"/>
<d2p1:PartitionHealth type="/fs/mp/" total="1.4G" available="128M"/>
<d2p1:PartitionHealth type="/fs/images/" total="3.0G" available="2.4G"/>
<d2p1:InstallationLog/>
When running an install of just a gracenotes install from Syn3Updater, get a LST_ERR07 error.
Install it manually. You have plenty of storage. Follow the instructions:
After installing Sync 3.4 thru the Syn3 Updater, depending on the region you may not see Gracenotes installed on the vehicle. This is due to Sync hardware storage limitations for current or future installations and the deletion of Gracenotes was necessary to upgrade to Sync 3.4 because of the increased file size of the newer app. (Sync 3.4 is nearly twice the size as Sync 3.2/3.3) However, depending on the storage available after the upgrade, it is sometimes possible to re-install Gracenotes man…
SparX
November 3, 2020, 11:53pm
#11
That worked! I’m completely updated! Thank you, you’re awesome!
1 Like
Can you post the autoinstall, please? I’d like to see why it didn’t work.
SparX
November 4, 2020, 12:54am
#14
Manually created install:
[SYNCGen3.0_ALL]
Item1 = 4U5T-14G423-CA_123766.tar.gz
Open1 = SyncMyRide\4U5T-14G423-CA_123766.tar.gz
Options = Autoinstall
Created using Syn3Updater with only Gracenotes selected.
[SYNCGen3.0_ALL_PRODUCT]
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = GRACENOTES - 4U5T-14G423-CA_123766.tar.gz
Open1 = SyncMyRide\4U5T-14G423-CA_123766.tar.gz
Options = Delay,Include,Transaction
Yep. The autoinstall is not right. I’ll have Cyanlabs look into it.
@CyanLabs
Known issue already fixed in the beta version of Syn3 Updater when i get time to finalize the other things it will be released.
1 Like