upgrade Sync 3.4

What is your SYNC Region? EU

What is your current SYNC Version? 3.4

Do you have Navigation? YES

Do you have a error message, if so what is it?NO


Please paste your log output or provide the URL to your log file below

Syn3 Updater Log - CyanLabs

Please describe in detail your issue below

… what’s your issue?

I have no problem, I created an update package to update sync 3.4 and it was up to me to publish a package report on the forum … so I published it. I will upload the update from tomorrow.

1 Like

Oh thank you, but there’s actually no need to publish these unless there are issues.
So if there are no issues or feedback, this thread will be closed in the next couple of days.

Thank you.

1 Like

so today I performed an update and the air conditioning settings item disappeared in the main menu, in the old version I had it … it can be activated somewhere in the sync menu ? Tank you

Unfortunately you were likely never meant to have it, it was a bug on a old release by Ford that it showed up, you will need to modify your asbuilt to re-enable it As-Built Database - CyanLabs

I’ve removed the timer, thread will remain open until further notice.

As mentioned above, a previous bug was solved by the newer software, and now you are running it as Ford intended.

so I’m supposed to understand that it’s not good there and it’s supposed to be ? ie I do not have access to air conditioning via sync 3?

No the previous version had a bug and ignored a asbuilt setting. Newer builds fixed that so therefore you need to change your as-built to add it.

Hi, first of all I will ask sorry for my bad english. I’m having problems with update. After a day fighting with de sync, I was able to update my non nav to the 3.4.20351 version, it was on 3.3, but only withs apps packege. Try to instal voice separately, but I’ve got MEM ERR3 again. The most interesting thing is that the interrogator tool says that my unit is a Navigation Sync with 32gb and it is not.
Is there any chances for me to have the voice feature ou the gracenotes?

VIN: 8AFSZZFHCFJ######
Version: 5U5T-14G381-EM
APIM Model: JL7T-14G371-BCC
APIM Type: Navigation
APIM Size: 32GB
APIM Free Space: 2.9G
17/05/2021 19:57:23 +00:00

Partition Type = Free / Total
/fs/rwdata/ = 1.0G / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 128M / 1.4G
/fs/images/ = 2.9G / 3.0G

APIM AsBuilt
DE00: 0328E58210002C110004
DE01: 42520C060000000000000000
DE02: 0255340000
DE03: 01030400000003
DE04: 17E8179828BE
DE05: 80
DE06: 0E033300000000135600000430670069

Read this tutorial for information.
Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version Sync 3.4 - Ford / Guides & Info - CyanLabs Official Community

It looks like the APIM was misidentified. Your storage is 8GB total.
Partition Type = Free / Total
/fs/rwdata/ = 1.0G / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 128M / 1.4G
/fs/images/ = 2.9G / 3.0G
APIM Free Space: 2.9G

The best method for you to use would be the Syn3 Updater and you want to downgrade and reformat.
Let the application choose the method, do not use forced reformat. You need to downgrade back to 3.3.19052 to run the reformat.

You will want to choose the app, voice, and Gracenotes (if desired), for South America. (ANZ)
5U5T-14G381-ES 847Mb Sync3 v3.4.21098
5U5T-14G391-BN 1.4Gb Sync3 v3.2.20339
4U5T-14G423-BC 927Mb Sync3 v3.3.20342 1.1.1.2325 (GL-0011)
This combination with Gracenotes may not fit on your APIM, due to storage restrictions. If the installation fails, remove Gracenotes.

1 Like

Many thanks for your attention, I think a have a clue for what is happening with the interrogator tool. My car had originally a sync 2 and I upgraded to the sync 3. In order to put everything working I needed to copy the apim sync 2 configuration in forscan e just paste it in the sync 3. Problaby this is the issue. My old sync 2 was a navigation version. I’ll try the downgrade and a new instalation as you sugested.
And again, many thanks.

No this makes no sense, the size is literally calculated from the total space, i have no idea how you are getting 32GB returned. please provide the entire XML file so i can do some testing.

1 Like

Sorry if it is not a inteligent question, but how do I provide the entire XML file?

Tutorial: APIM Interrogator Utility - Ford / Guides & Info - CyanLabs Official Community

2 Likes

image
or do it manually like @F150chief said

Then just simply paste your XML file from your USB drive here

3 Likes

When I load the XML file into the Updater I only got this lines:

VIN: 8AFSZZFHCFJ######
Version: 4U5T-14G381-AN
APIM Model: JL7T-14G371-BCC
APIM Type: Navigation
APIM Size: 32GB
APIM Free Space: 2.9G
18/05/2021 14:58:10 +00:00

Partition Type = Free / Total
/fs/rwdata/ = 1.1G / 1.2G
/fs/mp/ = 505M / 1.4G
/fs/images/ = 2.9G / 3.0G

APIM AsBuilt
DE00: 0328E58210002C110004
DE01: 42520C060000000000000000
DE02: 0255340000
DE03: 01030400000003
DE04: 17E8179828BE
DE05: 80
DE06: 0E033300000000135600000430670069

I load it into a web browser and got this:

<?xml version="1.0" encoding="UTF-8"?>

-<p:OTAModuleSnapShot xsi:schemaLocation="urn:ford/Vehicle/Module/Information/v3.0 ModuleSnapshot.xsd" version="2021-05-18" xmlns:p="urn:ford/com/productdesign/ipp/ModuleSnapshot/v2.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:d2p1="urn:ford/Vehicle/Module/Information/v3.0">

<p:VIN>8AFSZZFHCFJ######</p:VIN>

<p:ModuleName>ECU</p:ModuleName>


-<p:RequestRole>

<d2p1:Role>CONSUMER</d2p1:Role>

<d2p1:RoleSource>OTA</d2p1:RoleSource>

<d2p1:RoleDesc>SYNC</d2p1:RoleDesc>

<d2p1:RoleID>OTA</d2p1:RoleID>

</p:RequestRole>


-<p:BroadcastDTCType>

<d2p1:DTC DTCValue="50010148"/>

<d2p1:DTC DTCValue="919f130b"/>

<d2p1:DTC DTCValue="e101000b"/>

</p:BroadcastDTCType>


-<p:Node specificationCategory="GGDS" isFlashed="false">

<d2p1:Address>7D0</d2p1:Address>


-<d2p1:ECUAcronym name="APIM">


-<d2p1:State>


-<d2p1:Gateway gatewayType="NONE">


-<d2p1:DID responseLength="24" didValue="8033" didType="Embedded Consumer Operating System Part Number" didFormat="ASCII">

<d2p1:Response>4U5T-14G381-AN</d2p1:Response>

<d2p1:IsConfig>false</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID responseLength="384" didValue="8060" didType="Embedded Consumer Applications Part Numbers 1" didFormat="Packeted">

<d2p1:Response>000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>

<d2p1:IsConfig>false</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID responseLength="384" didValue="8061" didType="Embedded Consumer Applications Part Numbers 1" didFormat="Packeted">

<d2p1:Response>000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>

<d2p1:IsConfig>false</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID responseLength="4" didValue="D704" didType="ECU Checksum 1" didFormat="HEX">

<d2p1:Response>93d5c85e</d2p1:Response>

<d2p1:IsConfig>false</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID responseLength="4" didValue="D705" didType="ECU Checksum 2" didFormat="HEX">

<d2p1:Response>fafa39c8</d2p1:Response>

<d2p1:IsConfig>false</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID didValue="DE00" didType="Direct Configuraation DID DE00">

<d2p1:Response>0328e58210002c110004</d2p1:Response>

<d2p1:IsConfig>true</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID didValue="DE01" didType="Direct Configuraation DID DE01">

<d2p1:Response>42520c060000000000000000</d2p1:Response>

<d2p1:IsConfig>true</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID didValue="DE02" didType="Direct Configuraation DID DE02">

<d2p1:Response>0255340000</d2p1:Response>

<d2p1:IsConfig>true</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID didValue="DE03" didType="Direct Configuraation DID DE03">

<d2p1:Response>01030400000003</d2p1:Response>

<d2p1:IsConfig>true</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID didValue="DE04" didType="Direct Configuraation DID DE04">

<d2p1:Response>17e8179828be</d2p1:Response>

<d2p1:IsConfig>true</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID didValue="DE05" didType="Direct Configuraation DID DE05">

<d2p1:Response>80</d2p1:Response>

<d2p1:IsConfig>true</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID didValue="DE06" didType="Direct Configuraation DID DE06">

<d2p1:Response>0e033300000000135600000430670069</d2p1:Response>

<d2p1:IsConfig>true</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID responseLength="24" didValue="F110" didType="On-line Diagnostic Database Reference Number" didFormat="ASCII">

<d2p1:Response>DS-GB5T-14G371-CD</d2p1:Response>

<d2p1:IsConfig>false</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID responseLength="24" didValue="F111" didType="ECU Core Assembly Number" didFormat="ASCII">

<d2p1:Response>HL1T-14G380-AB</d2p1:Response>

<d2p1:IsConfig>false</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID responseLength="24" didValue="F113" didType="ECU Delivery Assembly Number" didFormat="ASCII">

<d2p1:Response>JL7T-14G371-BCC</d2p1:Response>

<d2p1:IsConfig>false</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID responseLength="24" didValue="F124" didType="ECU Calibration Data #1 Number" didFormat="ASCII">

<d2p1:Response>GB5T-14G375-BA</d2p1:Response>

<d2p1:IsConfig>false</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID responseLength="16" didValue="F141" didType="Private Sub Node #1 Serial Number" didFormat="ASCII">

<d2p1:Response>WWBTB561</d2p1:Response>

<d2p1:IsConfig>false</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID responseLength="1" didValue="F162" didType="Software Download Specification Version" didFormat="State Encoded">

<d2p1:Response>00</d2p1:Response>

<d2p1:IsConfig>false</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID responseLength="1" didValue="F163" didType="Diagnostic Specification Version" didFormat="State Encoded">

<d2p1:Response>00</d2p1:Response>

<d2p1:IsConfig>false</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID responseLength="24" didValue="F188" didType="Vehicle Manufacturer ECU Software Number" didFormat="ASCII">

<d2p1:Response>GB5T-14G374-CD</d2p1:Response>

<d2p1:IsConfig>false</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID responseLength="16" didValue="F18C" didType="ECU Serial Number" didFormat="ASCII">

<d2p1:Response/>

<d2p1:IsConfig>false</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID responseLength="6" didValue="F1D0" didType="ECU MAC Address 1" didFormat="HEX">

<d2p1:Response>34:15:13:8c:63:54</d2p1:Response>

<d2p1:IsConfig>false</d2p1:IsConfig>

</d2p1:DID>


-<d2p1:DID responseLength="6" didValue="F1D1" didType="ECU MAC Address 2" didFormat="HEX">

<d2p1:Response>34:15:13:8c:63:55</d2p1:Response>

<d2p1:IsConfig>false</d2p1:IsConfig>

</d2p1:DID>

</d2p1:Gateway>

</d2p1:State>

</d2p1:ECUAcronym>

<d2p1:ODLNetwork d2p1:Pins="6,14" d2p1:DLCName="SAE J1962" d2p1:NetworkProtocol="CAN" d2p1:NetworkName="HS-CAN" d2p1:NetworkDataRate="500"/>

<d2p1:DTC DTCValue="50010148"/>

<d2p1:DTC DTCValue="919f130b"/>

<d2p1:DTC DTCValue="e101000b"/>


-<d2p1:AdditionalAttributes vmcuVersion="Vector_VMCU_02.02.20" RAM="467496960" logGeneratedDateTime="2021-05-18T14:58:10+00:00">

<d2p1:PartitionHealth available="1.1G" total="1.2G" type="/fs/rwdata/"/>

<d2p1:PartitionHealth available="505M" total="1.4G" type="/fs/mp/"/>

<d2p1:PartitionHealth available="2.9G" total="3.0G" type="/fs/images/"/>

<d2p1:InstallationLog/>

<d2p1:SyncData>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</d2p1:SyncData>

</d2p1:AdditionalAttributes>

</p:Node>

</p:OTAModuleSnapShot>

i bet, my code is reading 3.0G as 30GB

2 Likes

Please upload the xml file directly as an attached file (i have escalated your trust level)

1 Like