Trying to update Sync 3-ERR12

Ford SYNC 3 Support CyanLabs Update Support
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1

i have a 2019 explorer after market upragded to sync 3 with the 8 screen from the tiny 4 screen. when i try to update i get an install error 12. no other messages I DO NOT GET error 8 so pelase dont close this refering to that fix. i also can not do a master rest sits on the screen frozen and my screen will stay on frozen when i turn the car off as well. if i pull the drive and place it back in i says install for 3 seconds says successful and nothing changes. i also cant run the interigator it also gives me an err 12. is my APIM toast? or is there a work around

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Unknown

Install Type: Retrofit

Old SYNC Version: 3.4.23088

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
Instl_ERR12

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.13.3.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.13.3.0
Branch: Stable
Operating System: Microsoft Windows 11 Enterprise (2009)

PREVIOUS CONFIGURATION
Version: 3.4.23088
Region: NA
Navigation: True
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Disabled / Not MY20

DESTINATION DETAILS
Mode: Drive
Model: Verbatim STORE N GO USB Device
Size: 28.9GB
FileSystem: FAT32
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.3.0 Stable - Autoinstall Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1= SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = VOICE - 5U5T-14G391-CS_1660783942000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G391-CS_1660783942000.TAR.GZ
Item3 = GRACENOTES - 4U5T-14G423-CC_1615429225000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G423-CC_1615429225000.TAR.GZ
Item4 = APPS - NU5T-14G381-AD_1689364279000.TAR.GZ
Open4 = SyncMyRide\NU5T-14G381-AD_1689364279000.TAR.GZ
Options = AutoInstall


FILES (4)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)

LOG
[7/18/2025 5:09:30 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: Keep Existing Maps 
[7/18/2025 5:09:30 PM] Install Mode: Auto-Detect (autoinstall) Forced: False 
[7/18/2025 5:09:30 PM] MY20 Protection: Disabled / Not MY20 
[7/18/2025 5:09:30 PM] Formatting USB drive
[7/18/2025 5:09:30 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[7/18/2025 5:09:38 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/18/2025 5:09:38 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[7/18/2025 5:09:38 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[7/18/2025 5:09:41 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[7/18/2025 5:09:41 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[7/18/2025 5:09:44 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[7/18/2025 5:09:44 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/18/2025 5:09:49 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[7/18/2025 5:09:49 PM] Preparing USB drive
[7/18/2025 5:09:49 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/18/2025 5:09:49 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/18/2025 5:09:49 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/18/2025 5:09:49 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/18/2025 5:09:49 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[7/18/2025 5:09:49 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[7/18/2025 5:10:46 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[7/18/2025 5:10:49 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[7/18/2025 5:10:49 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[7/18/2025 5:10:49 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[7/18/2025 5:12:44 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[7/18/2025 5:12:47 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[7/18/2025 5:12:47 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/18/2025 5:12:47 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/18/2025 5:15:40 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/18/2025 5:15:45 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/18/2025 5:15:45 PM] Generating Autoinstall.lst
[7/18/2025 5:15:45 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

How do you know it’s not that issue?. You can’t master reset, you can’t install new packages, you can’t run the interrogator log, you are running a version that’s known for having that bug present…

4

The rwdata cleaner gives me an err12 as well and wont run. The car wont accept anything from the usb it all gives me an err12.

5

And you still think it’s not related to the rwdata partition being full?.

8

it wont even let me run the cleaner err12 as soon as i insert the usb. so unles there is another way to clean the partition i am SOL. i never get a err08 only err12

ill take a video as soon as i get home if you want of the whole process. i select my correctly formatted usb click the region, version and map version run start. it has me insert the usb to check for post 2020 as this is aftermarket idk when the apim was MFG. i insert it i either get the err12 right there or if it does go through the install it lasts 30 seconds and there is no file for the sync 3 updater to even look at. if i skip that part i just get the err12. the car refuses to take anything from the USB

do you have any suggestions?

9

First of all, do not post multiple consecutive messages, there’s no point. If you want to add information use the edit button instead. I’ve merged all your message into one.

You were closed from the start to the idea this issue is related to the rwdata partition being full, and I think it’s a wrong approach (or provide evidence it’s not).

So, here is my suggestion: go through the guide → APIM Sync Settings Not Saving, VER_ERR08 Errors, Cannot Perform Master Reset or Upgrades/Updates (Solved) and see how it goes. Take it as the solution, even if you do not believe it’s your issue.

Why am I saying this?. Because:

  • if the issue is caused by the rwdata partition being full, you either fix it by following that guide or you will have to replace the unit
  • if the issue is not caused by the rwdata partition but it’s still unable to process any package, you will have to replace the unit

As can see, both paths end with replacing the unit, so try your best not to by approaching this from where all the evidence points to: the rwdata partition being full.

10

the interrogator utility tool will not run. as soon as i put the USB in it goes right to err12 it doesnt matter if i manually load it or use sync3 tool. master reset will not run it freezes the screen. reformat gives me an err12. i am not trying to be rude but no matter what i do as soon as i insert the usb it says install for 3 seconds and goes to INSTLL_ERR12. i would love to not have to replace the unit but nothing gives me any result but a instll_err12

11

There’s no point in repeating yourself, you have already said multiple times the interrogator log does not work, and I’ve read it every time you said so and I believe you.

And yes, it’s a side effect that may be caused by the rwdata partition being full. So you need to go to the guide, try the master reset - soft reset combo. Sadly, if none of those methods work, a replacement is in your near future.

Again, the outcome is the same: if you can’t get your unit to process any package, there’s no solution to try, even if the issue is the rwdata partition being full or just hardware failure.

By the way, are you a car play user?.

12

Android. I was trying to find any alternative methods to clear the files or make it update obviously there are not any. Master reset gives me the same frozen screen every time and i have to soft reset to clear it.

14

This is usually caused by a hardware failure, you can’t fix it with the software tools.

15

Take the unit out and take a picture of the back label of it and post it please.

16

Which part the APIM?

17

There is only one part with the label.

18

The radio screen has a label the apim has a label. I did an aftermarket upgrade from the sync 2 to sync 3 system so alot of parts have labels on them

19

You’re not trouble shooting the screen so guess which component?

20

I dont know how all these systems work together if I did I wouldn’t be in a thread asking for help now would i…

21

is there something different about CarPlay with these?

22

Yes the APIM.

23

I won’t be able to disassemble the whole radio until.the weekend

24

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